Business Analyst

TELUS Digital; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

TELUS Digital is looking for an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives in the Philippines.

You will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership. The role requires strong analytical, problem-solving, and stakeholder communication skills.

Qualifications

• Experience in Business Analysis, Operations Analysis, Reporting, or a related field.

Responsibilities

• Analyze and maintain WIP and operational reports, ensuring accurate status, progress, and turnaround information.
• Monitor project and operational health, identifying bottlenecks, risks, and process gaps.
• Analyze data and dashboards to identify trends, anomalies, and improvement opportunities.
• Partner with Sales, Field, Dispatch, Team Leaders, and other stakeholders to resolve pending actions and escalations.
• Track Assignment, Activation, Pull-Ahead, and Recovery activities through completion.
• Identify and support data-driven process improvement initiatives.
• Prepare reports, dashboards, and presentations for leadership meetings and SteerCo reviews.
• Provide clear business updates, performance insights, risks, and leadership callouts.

Skills

Business analysis

Operations analysis

Reporting

Stakeholder communication

Tools

Salesforce

Google Sheets

Google Slides

Job description

Job Overview

We are looking for an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives. The role will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership.

Key Responsibilities

• Analyze and maintain WIP and operational reports, ensuring accurate status, progress, and turnaround information.
• Monitor project and operational health, identifying bottlenecks, risks, and process gaps.
• Analyze data and dashboards to identify trends, anomalies, and improvement opportunities.
• Partner with Sales, Field, Dispatch, Team Leaders, and other stakeholders to resolve pending actions and escalations.
• Track Assignment, Activation, Pull-Ahead, and Recovery activities through completion.
• Identify and support data-driven process improvement initiatives.
• Prepare reports, dashboards, and presentations for leadership meetings and SteerCo reviews.
• Provide clear business updates, performance insights, risks, and leadership callouts.

Requirements

• Experience in Business Analysis, Operations Analysis, Reporting, or a related field.
• Experience with Salesforce.
• Proficient in Google Sheets, reporting dashboards, and Google Slides.
• Strong analytical, problem-solving, and organizational skills.
• Strong stakeholder communication and follow-up skills.
• Proactive mindset with the ability to identify opportunities and drive actions aligned with business priorities.

Preferred

• Experience in process improvement, reporting automation, data visualization, or operational transformation.
• Experience supporting Sales, Field Operations, Dispatch, or Order Management processes.