Business Analyst

Jobs360; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Weekend off

HMO on hire

15 days paid leaves

Free Parking & Shuttle

Coffee on shift

Team events

Job summary

Shore360, a 100% Australian-owned BP firm in the Philippines, seeks a Business Analyst to translate valuation and operational needs into clear requirements for WBP's software solutions, focusing on a mobile valuation app and BAU work.

The role involves elicitation, analysis, documentation, and collaboration with Australian stakeholders, SMEs and the development team in a fully remote offshore environment.

Qualifications

• Experience eliciting, analyzing and documenting business requirements for software.
• Experience with workshops, interviews and requirements validation.
• Knowledge of agile delivery and the software development lifecycle.

Responsibilities

• Elicit and define business, functional and non-functional requirements.
• Document user stories, use cases, and acceptance criteria.
• Collaborate with stakeholders, SMEs and developers throughout the delivery lifecycle.
• Support testing, UAT and change readiness.

Skills

Requirements elicitation

Process mapping

User stories

Stakeholder engagement

Workshop facilitation

Communication

Education

Tertiary qualification in Business/IT/BA

BA/BP or related certification desirable

Tools

Jira

Confluence

Salesforce

Job description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

The Role

The Business Analyst translates valuation and operational business needs into clear,structured requirements that guide the design and development of WBP's softwaresolutions. Working closely with stakeholders, SMEs and the development team, therole ensures solutions deliver practical business value. The initial focus is WBP's newmobile valuation application, with other development and BAU work as prioritiesrequire.

Key Responsibilities

Requirements Elicitation and Analysis

• Participate in workshops, observation sessions and conduct interviews and other discovery activities with
  valuers, SMEs and business stakeholders.
• Analyze existing valuation workflows, reporting processes, systems, pain points and improvement opportunities.
• Elicit and define business, functional and non-functional requirements for WBP's new and existing applications.
• Identify assumptions, dependencies, constraints, risks and gaps requiring clarification or decision.

Requirements Documentation and Management

• Develop and maintain clear requirements documentation, user stories, tasks, use cases, business rules,
  acceptance criteria, process maps, data requirements and functional specifications.
• Ensure requirements are complete, unambiguous, testable and easily understood by business and technicalstakeholders.
• Maintain requirements traceability from business need through design, development, testing and delivery.
• Manage requirement changes through agreed governance and document decisions and approvals.

Process and Solution Analysis

• Document current-state and future-state processes and recommend practical improvements to valuation and
  report-production workflows.
• Work with design and development team members to translate requirements into intuitive workflows andfeasible solution options.
• Assess proposed solutions against business objectives, user needs, scope, risks and delivery priorities.
• Support the definition of data capture, validation, integration, reporting and audit requirements.

Stakeholder and SME Engagement

• Build effective working relationships with valuers, SMEs, operational leaders, project sponsors and deliverypartners.
• Facilitate constructive discussion, resolve ambiguity and build alignment where stakeholder needs or prioritiesdiffer.
• Communicate requirements, decisions, impacts and outstanding issues clearly to technical and non-technicalaudiences.
• Ensure feedback is recorded, assessed and responded to through the agreed process.

Delivery & Team Collaboration

• Work closely with project management, product, design, development and testing team members throughout thedelivery lifecycle.
• Participate in discovery, backlog refinement, sprint planning, stand-ups, showcases and retrospectives.
• Provide timely clarification to developers and testers and support the resolution of requirement-related questionsand issues.
• Assist with prioritizing the delivery backlog according to business value, dependencies, risk and businessobjectives.
• Work alongside other requirements and integration specialists in the Software Development team to shareworkload and maintain consistent standards.
• Contribute business analysis to development initiatives, system enhancements and BAU change requests asrequired.

Testing, Implementation and Business Readiness

• Collaborate with testing team members and business stakeholders to develop test scenarios and confirm
  requirements coverage.
• Support user acceptance testing, defect triage and validation that delivered functionality meets agreedrequirements and acceptance criteria.
• Contribute to process documentation, user guidance, training content and implementation-readiness activitieswhere required.
• Support transition activities and the capture of requirements for post-implementation improvements.

Governance, Privacy and Continuous Improvement

• Maintain accurate, organized and version-controlled documentation and decision records.
• Consider privacy, security, confidentiality and appropriate handling of valuation, customer and property-relatedinformation when defining requirements.
• Comply with WBP governance, information security and document management requirements.
• Identify opportunities to improve business analysis practices and create reusable standards for futureplatform enhancements.

Remote Working, Communication and Delivery

• Work independently to plan, prioritise and manage assigned deliverables in a fully remote offshore environment.
• Provide clear and timely progress updates, raise risks or blockers early and seek clarification when required.
• Collaborate effectively with Australian-based stakeholders, development team members and third-party providercontacts across time zones.
• Demonstrate initiative, resourcefulness and accountability for delivering agreed outcomes to a high standard.

Qualifications

• Tertiary qualification in Business, Information Technology, Business Analysis, ProjectManagement or a related discipline, or equivalent professional experience.
• Business analysis certification such as IIBA, CBAP, CCBA, PMI-PBA or equivalent is desirable.

Knowledge andExperiences

• Demonstrated experience as a Business Analyst within software development, digitaltransformation or technology-enabled business improvement projects.
• Strong experience eliciting, analyzing and documenting business and functionalrequirements for software applications.
• Experience developing user stories, use cases, process maps, business rules and clearacceptance criteria.
• Experience facilitating workshops and working with diverse business and technicalstakeholders.
• Sound understanding of agile delivery and the software development lifecycle.
• Experience supporting system testing and user acceptance testing.
• Experience with mobile applications, workflow-based systems, field-service technology,property or valuation environments is desirable.
• Experience with system integrations, APIs and CRM platforms such as Salesforce isdesirable.
• Experience with Jira, Confluence or comparable requirements and backlog managementtools is desirable.

Skills

• Requirements elicitation, analysis and specification.
• Process mapping and future-state workflow design.
• User story and acceptance criteria development.
• Workshop facilitation and stakeholder engagement.
• Clear written, verbal and visual communication.
• Analytical thinking, structured problem solving and attention to detail.
• Ability to simplify complex operational and technical information.
• Organization, prioritization and collaborative decision making.

Attributes

• User and customer focused.
• Curious and improvement focused.
• Collaborative and respectful.
• Pragmatic and delivery oriented.
• Accountable and reliable.
• Detail orientated and methodical.
• Adaptable in a changing project and delivery environment.
• Comfortable constructively challenging assumptions and seeking clarity.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• HMO upon hire
• 15 days paid leaves upon regularization
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and reward
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
  
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays