Business Analyst

Omega CRM, A Merkle Company; España; On-site; PHP 3,631,000 - 5,084,000; Full time

Benefits offered by this job

Home Office

Health insurance

Flexible retribution

Trainings & Certifications

Permanent contract

Job summary

Omega CRM Consulting is seeking a Business Analyst to collaborate with a global pharmaceutical company. You will translate business needs into technical Vault/Veeva solutions, manage incidents, and train Spain users while coordinating with Corporate teams.

Ideal candidates have 3+ years in business analysis, strong English, and experience with SQL, Salesforce, and Veeva Vault in a multinational, remote-friendly Spain context.

Qualifications

• Minimum 3 years in business analysis and technical support within IT.
• Experience translating business requirements into technical solutions for cross-functional teams.
• Strong knowledge of Salesforce ecosystem and Veeva Vault platform a plus.

Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues and coordinate with Compliance Medicine.
• Provide Vault MLR training for Spain users and manage Vault releases.
• Handle incident management for Vault and oversee Vault Spain user base.

Skills

Client-facing

Stakeholder management

Advanced Excel

SQL proficiency

English proficiency

Tools

Salesforce

Veeva Vault

ServiceNow

Job description

Job Description

Omega CRM Consulting is looking for a Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues.
• Serve as Veeva Vault Corporate Representative in Spain.
• Handle incident management for Vault.
• Oversee management of Vault Spain users.
• Manage new Vault releases and demands.
• Manage Corporate Vault requirements and actions requested by Corporate Vault.
• Communicate Vault MLR bridge between Corporate and Spain users.
• Provide training to local Spain users on new releases.
• Manage Spain Vault MLR teams.
• Coordinate with Compliance Medicine on Vault MLR topics.
• Provide Veeva CRM support, including survey management.
• Manage technical incidents at the DataSteward level.
• Manage local BIConnection tool.
• Manage and participate in Business Solutions projects.

Requirements

• +3 years of proven experience in business Analysis and technical support within IT environments.
• Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
• Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.
• Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
• Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
• Languages: Advanced English proficiency (C1 level minimum), both written and spoken.

Desirable / Value-Add Skills (Pluses)

• Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
• ITSM Tools: General knowledge or familiarity with ServiceNow (specifically Boehringer environment).

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About Us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA

Location:

Remote - Spain

Brand:

Omega

Time Type:

Full time

Contract Type:

Permanent