Business Analyst

Dentsu Aegis Network Ltd.; España; Hybrid; PHP 3,275,000 - 5,095,000; Full time

Benefits offered by this job

Permanent contract

Flexible schedule

Trainings & Certifications

Home Office

Health insurance

Job summary

Omega CRM Consulting, part of the Dentsu group, is seeking a skilled Business Analyst to collaborate with a top pharmaceutical client. The role focuses on Vault MLR, Veeva Vault, CRM support, and cross‑functional collaboration across Spain and corporate teams.

Remote work from Spain is offered with permanent tenure. The ideal candidate has 3+ years in business analysis, strong SQL/Excel skills, and fluency in English.

Qualifications

• 3+ years of proven experience in business analysis and technical support within IT environments.
• Client-facing role experience translating business requirements into technical solutions and bridging corporate and local teams.
• Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Solid knowledge of process and procedure management and practical Agile experience.
• Industry knowledge in the pharmaceutical sector.
• Strong soft skills to drive cross-functional teamwork and adapt to change in international environments.
• Advanced English proficiency (C1) written and spoken.

Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues and represent Vault Corporate interests.
• Provide Vault MLR training to local Spain users and oversee Vault Spain users.
• Manage Vault releases, demands, and corporate Vault requirements.
• Coordinate with Compliance Medicine on Vault MLR topics and bridge communications between Corporate and Spain teams.
• Provide Veeva CRM support, including survey management and incident handling at DataSteward level.

Skills

Client-facing

Interlocution

Agile methodologies

Cross-functional teamwork

Advanced English (C1)

Tools

Salesforce Inspector

SQL

Excel

Veeva Vault

Job description

Job Description: Omega CRM Consulting is looking for a Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues.
• Serve as Veeva Vault Corporate Representative in Spain.
• Handle incident management for Vault.
• Oversee management of Vault Spain users.
• Manage new Vault releases and demands.
• Manage Corporate Vault requirements and actions requested by Corporate Vault.
• Communicate Vault MLR bridge between Corporate and Spain users.
• Provide training to local Spain users on new releases.
• Manage Spain Vault MLR teams.
• Coordinate with Compliance Medicine on Vault MLR topics.
• Provide Veeva CRM support, including survey management.
• Manage technical incidents at the DataSteward level.
• Manage local BIConnection tool.
• Manage and participate in Business Solutions projects.

Requirements

• +3 years of proven experience in business Analysis and technical support within IT environments.
• Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
• Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.
• Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
• Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
• Languages: Advanced English proficiency (C1 level minimum), both written and spoken.

Desirable / Value-Add Skills (Pluses)

• Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
• ITSM Tools: General knowledge or familiarity with ServiceNow (specifically Boehringer environment).

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI-REMOTE

Location: Remote - Spain

Brand: Omega

Time Type: Full time

Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for our work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work