Building Commercial Area Officer Engineer - Mandaluyong

SM Supermalls; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

SM Supermalls in Mandaluyong seeks a Property and Tenant Relations Lead to supervise housekeeping and facility management across the commercial area, ensuring safety, cleanliness, and orderliness per company standards. You will coordinate with property managers, LGU requirements, and third-party contractors.

The role covers house rules, accounts management, utility monitoring, and tenant relations from construction to pre-opening, billing, and ensuring compliance for POS and CCTV installations.

Qualifications

• 2+ years experience in property, hotel, or restaurant settings or property management or tenant relations.
• Technical or engineering background is a plus.
• College graduate (HRM, management or engineering preferred).
• Knowledgeable in Microsoft Office; strong oral and written communication.
• Capable of high-quality work with minimum supervision; adaptable to a flexible schedule.

Responsibilities

• Housekeeping & sanitation of the property by scheduling and confirming housekeeping activities across common areas, offices, and facilities.
• Facility management by conducting checks on building facilities.
• Safety audits and ensuring customer and tenant safety; act as Safety Officer.
• Coordinate with LGU for events and third-party contractors; monitor utilities usage.
• Agency staff supervision; ensure quality of work and overtime timekeeping.
• Handle the Facebook page for property operations updates.
• Construction management: turnover of area; ensure timely submission of pre-con requirements and inspections.
• Tenant relations: pre-opening rules, accounts management, and billing for charges; ensure POS/CCTV installations compliant.

Skills

Oral & written communication

Self supervision

Flexible schedule

Tenant relations

Microsoft Office

Education

College graduate

Tools

Microsoft Office

Job description

Job Description

Supervise maintenance services to ensure the proper upkeep of the commercial area, including its amenities, utilities and equipment; Undertake activities that relate with tenancy such as house rules and accounts management; and, interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness and orderliness for the purpose of achieving company objectives.

Qualifications

• At least 2 years’ experience in property, hotel, or restaurant setting, property management, or tenant relations.
• Technical or engineering background is a plus.
• College graduate (preferably HRM, management or engineering course)
• Knowledgeable in Microsoft applications, good in oral and written skills
• Can perform with minimum supervision
• Willing to work on flexible schedule

Roles and Responsibilities

COMMERCIAL AREA MANAGEMENT

• Housekeeping & sanitation of the property by scheduling, arranging and confirming the implementation of housekeeping activities of the entire property; primarily, common areas, perimeter, administrative office, employee and customer facility, engineering facility and other non-leasable areas.
• Facility management of building premises by conducting physical and visual checks on the condition of the building facilities.
• Safety and security by performing safety audits according to property safety standards, ensuring safety of the customer and tenants and acts as the Safety Officer of the commercial area.
• Coordination and compliance with LGU on possible events requested inside the property and complying on requirement and reports needed by third party contractor (BDOI, etc).
• To check, monitor and study utilities consumption of tenants.
• Agency personnel supervision by meeting with agencies regarding property updates and concern; Review Agency work schedule and overtime time keeping forms; Ensure quality work is being rendered by the agencies
• Handling the Facebook page of the assigned property / commercial property

TENANT RELATIONS (COMMERCIAL AREA)

• Construction management by conducting of precon meeting and do turnover of area; ensure timely submission and processing of pre-con requirements; Check construction progress of tenants; Conduct inspections and ensure compliance to construction guidelines
• Pre-opening management by conducting house rules meeting; ensure submission of pre-opening requirements
• Accounts management by running monthly AUR; Collection of accounts and monitoring; Implement cashier posting, if needed; and, Endorsement of accounts to Leasing or Legal for collection, if needed.
• Billing management by encoding and billing of chilled water charges and oversee timely billing and encoding of other charges
• Oversee compliance of tenants for POS and CCTV installations, etc) and ensure Property housekeeping standards are met
• Attend to operational concerns of tenants with the commercial area
• Ensure smooth egress for tenants