Commercial/Building Area Officer (SMDC Light)

SM Supermalls; Mandaluyong; On-site; PHP 350,000 - 520,000; Full time

Job summary

SM Supermalls is seeking a qualified candidate to supervise maintenance and tenancy-related activities across the commercial area, ensuring safety, cleanliness, and orderliness.

You will coordinate with property managers, tenants, and LGUs for events, inspections, and accounts management, while supervising contractors and managing utility consumption.

This role emphasizes practical engineering/maintenance background and strong communication to support mall operations.

Qualifications

• Minimum 2 years of experience in property, hotel, or restaurant settings, or tenant relations.
• Knowledgeable in Microsoft applications; strong oral and written skills.
• Willing to work on a flexible schedule; able to perform with minimum supervision.

Responsibilities

• Commercial area management: housekeeping, facility checks, safety audits, coordination with LGU for events.
• Tenant relations: construction management, pre-opening rules, accounts and billing oversight, and tenant concerns.

Skills

Oral and written communication

Customer service

Flexibility

Team coordination

Supervision/oversight

Education

College graduate (HRM/management/engineering)

Tools

Microsoft Office

Job description

Supervise maintenance services to ensure the proper upkeep of the commercial area, including its amenities, utilities and equipment; Undertake activities that relate with tenancy such as house rules and accounts management; and, interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness and orderliness for the purpose of achieving company objectives.

Qualifications:

• At least 2 years’ experience in property, hotel, or restaurant setting, property management, or tenant relations.
• Technical or engineering background is a plus.
• College graduate (preferably HRM, management or engineering course)
• Knowledgeable in Microsoft applications, good in oral and written skills
• Can perform with minimum supervision
• Willing to work on flexible schedule

Roles and Responsibilities:

COMMERCIAL AREA MANAGEMENT

• Housekeeping & sanitation of the property by scheduling, arranging and confirming the implementation of housekeeping activities of the entire property; primarily, common areas, perimeter, administrative office, employee and customer facility, engineering facility and other non-leasable areas.
• Facility management of building premises by conducting physical and visual checks on the condition of the building facilities.
• Safety and security by performing safety audits according to property safety standards, ensuring safety of the customer and tenants and acts as the Safety Officer of the commercial area.
• Coordination and compliance with LGU on possible events requested inside the property and complying on requirement and reports needed by third party contractor (BDOI, etc).
• To check, monitor and study utilities consumption of tenants.
• Agency personnel supervision by meeting with agencies regarding property updates and concern; Review Agency work schedule and overtime time keeping forms; Ensure quality work is being rendered by the agencies
• Handling the Facebook page of the assigned property / commercial property

TENANT RELATIONS (COMMERCIAL AREA)

• Construction management by conducting of precon meeting and do turnover of area; ensure timely submission and processing of pre-con requirements; Check construction progress of tenants; Conduct inspections and ensure compliance to construction guidelines
• Pre-opening management by conducting house rules meeting; ensure submission of pre-opening requirements
• Accounts management by running monthly AUR; Collection of accounts and monitoring; Implement cashier posting, if needed; and, Endorsement of accounts to Leasing or Legal for collection, if needed.
• Billing management by encoding and billing of chilled water charges and oversee timely billing and encoding of other charges
• Oversee compliance of tenants for POS and CCTV installations, etc) and ensure Property housekeeping standards are met
• Attend to operational concerns of tenants with the commercial area