Broker Support Officer

Oxcel Finance; Makati; On-site; PHP 2,349,000 - 3,523,000; Full time

Benefits offered by this job

Remote work from the Philippines

Exposure to Australian mortgage/asset‑

Ongoing training and support

Long-term growth opportunities

Job summary

Oxcel Finance is seeking an experienced Broker Support Officer to manage broker onboarding, lender and aggregator accreditations, and day-to-day broker support. You will communicate regularly with Australian brokers, lenders and aggregators via phone, email and live chat, requiring strong communication, organisation and follow-up.

This full-time remote role is based in the Philippines, offering exposure to the Australian mortgage and asset finance industry, ongoing training and growth

Qualifications

• Experience in broker support or mortgage broking with an Australian company.
• Excellent spoken and written English with professional communication.
• Strong interpersonal skills and confidence speaking with brokers.
• Strong organisation, follow-up and time-management skills.
• Ability to manage multiple matters simultaneously and take ownership.

Responsibilities

• Manage new broker onboarding from application through to completion.
• Collect and follow up required onboarding documentation.
• Manage lender and aggregator accreditations.
• Assist brokers with accreditation requirements and portal access.
• Provide day-to-day broker support via phone, email and live chat.
• Liaise with lenders, aggregators and other stakeholders.
• Follow up outstanding requests and keep brokers updated.
• Maintain accurate broker records, trackers and internal systems.

Skills

Communication

Organisation

Time management

Attention to detail

Multi-tasking

Proactive

Tools

Salestrekker

Infynity

Mercury Nexus

ApplyOnline

Job description

About the Role

Oxcel Finance is a growing Australian finance business supporting a network of mortgage and asset finance brokers.

We are looking for an experienced Broker Support Officer to manage broker onboarding, lender and aggregator accreditations, and day-to-day broker support.

You will communicate regularly with Australian brokers, lenders and aggregators through phone, email and live chat. Strong communication, organisation and follow-up are essential.

Key Responsibilities

• Manage new broker onboarding from application through to completion

• Collect and follow up required onboarding documentation

• Manage lender and aggregator accreditations

• Assist brokers with accreditation requirements and portal access

• Provide day-to-day broker support through phone, email and live chat

• Liaise with lenders, aggregators and other stakeholders

• Follow up outstanding requests and keep brokers updated

• Maintain accurate broker records, trackers and internal systems

• Escalate complex matters where required

About You

To be successful in this role, you will have:

• Previous experience in broker support, mortgage broking, asset finance, financial services administration or a similar customer-facing role with an Australian company

• Excellent spoken and written English, with confident and professional communication

• Strong interpersonal skills and confidence speaking with brokers

• Strong organisation, follow-up and time-management skills

• Excellent attention to detail and accuracy

• Ability to manage multiple matters simultaneously

• A proactive approach with the ability to work independently and take ownership

• Ability to learn new systems and processes quickly

This is not an entry-level role. Relevant practical experience is required.

Experience with broker onboarding, lender accreditations, Australian financial services, Salestrekker, Infynity, Mercury Nexus, ApplyOnline or similar systems will be highly regarded.

Mandatory Work Environment & Equipment Requirements

Applicants must have:

• A dedicated, noise-free private room for professional calls and meetings

• Reliable high-speed internet

• A workstation with a minimum of two monitors

• An eSIM-compatible mobile device capable of receiving Australian SMS and calls

• A professional headset with clear audio

Applications that do not meet the above requirements may not be considered.

Working Hours

Monday to Friday, 9:00 am-6:00 pm Melbourne time, equivalent to 7:00 am-4:00 pm in the Philippines and 6:00 am-3:00 pm during Melbourne daylight saving.

What We Offer

• Full-time remote employment from the Philippines

• Exposure to the Australian mortgage and asset finance industry

• Ongoing training and support

• Direct interaction with brokers, lenders and aggregators

• Long-term growth opportunities within a growing Australian finance business