Mortgage Broker Support (Australian Account)

BC Solutions (Philippines) Inc.; Taguig; Hybrid; PHP 279,000 - 558,000; Full time

Benefits offered by this job

Permanent dayshift

HMO benefits

Career development

International environment

Job summary

BC Solutions (Philippines) Inc. is seeking a motivated AU Mortgage Broker Support to help our growing Australian mortgage operations from Manila.

You will assist with application packaging, documentation, pre-assessment and follow-up, coordinating with internal and external stakeholders to ensure accuracy and compliance. The role emphasizes customer service, timely SLA delivery, and on-site work at the BGC office.

Qualifications

• Fluent English with excellent written and verbal communication
• Strong attention to detail and organizational skills
• Customer-focused mindset and ability to build strong working relationships
• Able to prioritise workloads effectively to meet SLAs and deadlines
• Must be willing to work onsite in BGC office

Responsibilities

• Process and remediate applications accurately and efficiently
• Deliver an excellent customer and client experience via inbound and outbound channels
• Action and respond to Customer and Client tickets
• Provide factual, accurate, and consistent information to Customers and Clients
• Meet Service Level Agreement by managing workloads effectively
• Escalate complaints or issues as required
• Handle customer payment information in accordance with process and regulations
• Liaise with Customers and Clients via various channels including voice and digital
• Follow and adhere to processes and policies
• Provide other ad-hoc support as required

Skills

Fluent in English

Customer-focused

Attention to detail

Organizational skills

Work on-site

Job description

About Metrics

We are a leading Australian non-bank corporate lender and alternative asset manager with ~$37bn in AUM1, specialising in fixed income, private credit, equity and capital markets.

Through our managed funds we provide unrivalled access to the highly attractive Australian private debt market to investors ranging from individuals to global institutions.

We offer tailored borrowing solutions to corporate and other entities of all sizes and across all industries in Australia, New Zealand and developed Asia.

BC Solutions is the mortgage arm of the Navalo Financial Services Group. Navalo is wholly owned by Metrics Credit Partners (Metrics).

WHY JOIN US?

• Permanent Dayshift, Mon-Fri work week, Australian Time

• HMO Benefits (Day 1) For Employee + 1 Qualified Dependent

• Opportunities for career development, training, and personal growth

• People first, dynamic international working environment

We are seeking a motivated AU Mortgage Broker Support tosupport our growing business.

As a Mortgage Broker Support, you will act as an agent for a Mortgage Manager client, assisting with all aspects of application packaging and submission, including documentation and requirement gathering, pre-assessment, and application follow-up.

You will work with internal and external stakeholders to ensure applications are complete, accurate, and meet compliance standards, so they can be submitted correctly and in a timely manner.

Duties and Responsibilities:

• Process and remediate applications accurately and efficiently.

• Deliver an excellent customer and client experience via inbound and outbound channels

• Action and respond to Customer and Client tickets

• Provide factual, accurate, and consistent information toCustomers and Clients

• Meet Service Level Agreement by managing workloads
  effectively

• Escalate complaints or issues as required

• Handle customer payment information in accordance with process and regulations

• Liaise with Customers and Clients via various channels including voice and digital

• Follow and adhere to processes and policies

• Provide other ad-hoc support as required
  

Knowledge, Skills & Requirements:

• 1-2 years of experience in the Australian mortgage industry (preferred) or similar position.

• Fluent in English with excellent written and verbal communication skills

• Strong attention to detail and organizational skills

• Customer-focused mindset and ability to build strong working relationships

• Able to prioritise workloads effectively to meet SLAs and deadlines

• Must be willing to work onsite in BGC office