Bring Your Ambition to Life | Customer Service Associate at TTEC Sta Rosa

TTEC; Santa Rosa; Vor Ort; PHP 167.000 - 290.000; Vollzeit

Benefits dieser Stelle

PTO

Tuition reimbursement

Health and wellness incentives

Zusammenfassung

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna, Philippines. You will be the human touch that turns routine support into exceptional customer experiences, helping customers quickly, with compassion and a positive attitude.

You’ll handle inquiries, research solutions, and apply product knowledge to resolve issues. The role requires a Senior High School diploma or some college, plus at least 6 months of customer service or BPO experience; computer skills are

Qualifikationen

• Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• Willing to work within Santa Rosa, Laguna.

Aufgaben

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Kenntnisse

Customer service

Research skills

Communication

Problem solving

Computer literacy

Ausbildung

Senior High School diploma or 2 years of college

Tools

Computer skills

Jobbeschreibung

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.