Ready for What’s Next? Customer Service Associate | TTEC Sta. Rosa, Laguna

TTEC; Santa Rosa; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative to be on-site in Santa Rosa, Laguna. You will respond to customer inquiries, research issues, and provide friendly, knowledgeable support to ensure outstanding customer experiences.

The role emphasizes product knowledge, quick problem solving, and a friendly demeanor within a supportive, inclusive team. On-site work in Santa Rosa, Laguna is required.

Qualifications

• High school diploma or 2 years of college required.
• 6 months of customer service or BPO experience required for HS graduates.
• Willingness to work on-site in Santa Rosa, Laguna.
• Strong product/service knowledge and ability to explain it to customers.
• Basic computer/PC skills.

Responsibilities

• Answer incoming communications from customers.
• Research to provide answers and resolve customer issues.
• Provide compassionate product consultations and resolve customer inquiries.

Skills

Customer service

BPO experience

Product knowledge

Computer skills

On-site readiness

Education

Senior High School diploma

2 years of college coursework

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.