Branch Supervisor

Grameen Foundation; Antipolo; On-site; PHP 360,000 - 600,000; Full time

Job summary

GPMI in the Philippines is seeking a Branch Supervisor who will ensure that microfinance products and services are implemented by Account Officers in the team, aligned with the Branch's Strategic Objectives.

You will provide day-to-day guidance, monitor performance, support staff, manage the branch's financial status, and supervise the portfolio under your care.

Responsibilities

• Creates plan for day-to-day operation of the Branch Office
• Monitors the day-to-day achievement of set plan
• Provides immediate support to the staff in the Branch Office
• Manages financial status of the Branch Office
• Manages total portfolio of the Branch Office
• Recommends plans of action to the Operations Manager
• Supervise Account Officers
• Oversee implementation of microfinance products
• Check Account Officer's processing of clients' loans
• Oversee regular and special events for Account Officers and clients
• Deal with delinquent accounts
• Oversee Implementation of microfinance products and services
• Check, review or validate product and services applications and requirements
• Conduct of Credit Investigation and Background Investigation) CI/BI)
• Facilitate appraisal of loan applications
• Monitor loan utilization
• Monitor implementation of other products and services
• Communicate management plans and decisions
• Evaluate and Support Staff Performance
• Appraise the Performance of Account Officers
• Act on the evaluation recommendation
• Provide coaching and mentoring to the Account Officer in order to improve performance.
• Forward result of the performance evaluation to the Immediate Supervisor for approval.
• Motivate Account Officer
• Facilitate the provision of material resources necessary for enhancing the performance of Account Officers in field work.
• Identify and implement positive-stroking strategies to motivate Account Officers.
• Recommend deserving Account Officers who performed within or above the performance standard for awards or incentives.
• Put the Account Officer who did not perform well in the Personnel Improvement Plan, in accordance with the policies and procedures of GPMI.

Job description

This is a full-time and regular position. The Branch Supervisor ensures that the products and services of GPMI are implemented by Account Officers in his/her team, according to the Strategic Objectives. Provides support to the team in the Branch Office under his/her care.

Supervisory Tasks

• Creates plan for day-to-day operation of the Branch Office
• Monitors the day-to-day achievement of set plan
• Provides immediate support to the staff in the Branch Office
• Manages financial status of the Branch Office
• Manages total portfolio of the Branch Office
• Recommends plans of action to the Operations Manager

Specific Tasks

• Supervise Account Officers
• Oversee implementation of microfinance products
• Check Account Officer's processing of clients' loans
• Oversee regular and special events for Account Officers and clients
• Deal with delinquent accounts
• Oversee Implementation of microfinance products and services
• Check, review or validate product and services applications and requirements
• Conduct of Credit Investigation and Background Investigation) CI/BI)
• Facilitate appraisal of loan applications
• Monitor loan utilization
• Monitor implementation of other products and services
• Communicate management plans and decisions
• Evaluate and Support Staff Performance
• Appraise the Performance of Account Officers
• Act on the evaluation recommendation
• Provide coaching and mentoring to the Account Officer in order to improve performance.
• Forward result of the performance evaluation to the Immediate Supervisor for approval.
• Motivate Account Officer
• Facilitate the provision of material resources necessary for enhancing the performance of Account Officers in field work.

• Identify and implement positive-stroking strategies to motivate Account Officers.
• Recommend deserving Account Officers who performed within or above the performance standard for awards or incentives.
• Put the Account Officer who did not perform well in the Personnel Improvement Plan, in accordance with the policies and procedures of GPMI.