Branch Operations & Compliance Lead

CBS China Bank Savings; Bulacan; On-site; PHP 240,000 - 360,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Officer (BSO) to support the Branch Service Head in daily operations, ensuring compliance with bank policies, balancing books, and maintaining records. You will oversee the New Accounts counter activities and help deliver smooth customer service.

The role requires a 4-year college degree, at least 5 years in branch banking, knowledge of branch procedures, leadership ability, and willingness to be assigned in Iba, Zambales.

Qualifications

• Must be a college graduate of any 4-year course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.
• Willing to be assigned in Iba, Zambales.

Responsibilities

• Oversee day-to-day branch operations under Branch Service Head to ensure compliance with policies, procedures and internal controls.
• Manage clearing operations, end-of-day balancing, and transaction callbacks; keep books updated and balanced.
• Supervise New Accounts section activities, including customer service at the New Accounts counter and other special services.
• Act as Control Officer and Unit Compliance Coordinator to minimize risks and ensure efficient operations.
• Provide coaching and training to staff to ensure continuity of business operations and serve as reliever to Branch Service Head when needed.

Skills

Branch ops experience

Customer service oriented

People supervision

Education

Bachelor degree in any 4-year course

Job description

• The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.
• Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.
• The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.
• BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.
• BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

QUALIFICATIONS:

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales

Kindly send your resume to [e-mail]