Branch Service Head (Ormoc City)

CBS China Bank Savings; Ormoc; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

CBS China Bank Savings in Ormoc is seeking a Branch Service Head to oversee daily branch operations, ensure compliance with bank policies, and support service quality.

The role emphasizes cash management, deposit operations, internal controls, marketing, and people development, with responsibility for supervising staff and delivering excellent customer service.

This on-site leadership position requires a proven track record in branch banking operations and strong team management.

Qualifications

• Must be a college graduate of any 4-year course.
• Minimum 5 years of experience in branch banking operations with exposure to new accounts, tellering and clearing operations.
• Extensive knowledge of bank policies and procedures for branch operations.
• Customer-service oriented and able to supervise people.

Responsibilities

• Oversee day-to-day branch operations and ensure adherence to policies.
• Support Branch Head in marketing and cross-selling bank products and services.
• Manage cash handling, deposits, and related operations.
• Maintain internal controls and regulatory compliance.
• Lead and develop branch staff through supervision and training.
• Handle administrative tasks to ensure branch efficiency.

Skills

Cash Management

Deposit Operations

Internal Control & Compliance

Marketing

People Management

Administrative Functions

Education

Bachelor's degree (4-year)

Job description

Branch Service Head oversees the day-to-day operations of the branch. He/She ensures that branch operations adhere to the bank policies and procedures and the internal control is observed at all times. He/She assist the Branch Head in marketing through cross-selling of bank products and services.

As a Branch Service Head, she will be responsible for the following:

• 1. Cash Management Functions
• 2. Deposit Operations Functions
• 3. Internal Control and Compliance Functions
• 4. Marketing Functions
• 5. People Management & Development Functions
• 6. Administrative Functions

QUALIFICATIONS:

• Must be a college graduate of any 4 year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations
• Customer service oriented and able to supervise people.