Branch Relationship Officer

EastWest Bank; Cotabato City; On-site; PHP 300,000 - 540,000; Full time

Job summary

EastWest Mindanao stores are seeking an experienced Branch Relationship Officer to drive sales, grow managed accounts, and deepen customer relationships. The role requires delivering effective product promotions and meeting business targets on-site in Mindanao.

Ideal candidates have a Bachelor's degree in Business or related field and at least 3 years in banking sales/marketing, with strong negotiation and communication abilities, and a proactive, results-driven mindset.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• At least 3 years in sales/marketing of deposit products in banking.
• Experience in Branch Banking operations or service delivery is a plus for frontline sales.
• Strong selling and negotiation skills; active client portfolio preferred.
• Strong communication and presentation skills; proactive and results-oriented.

Responsibilities

• Drive sales acquisition and customer retention per growth strategy.
• Grow assigned accounts by deepening client relationships and share of wallet.
• Promote and sell banking products to meet targets.
• Ensure compliance with KYC, AML, and BSP Circulars.
• Maintain high standards in audit, risk, and customer service.

Skills

Selling skills

Negotiation

Communication skills

Presentation skills

Education

Bachelor's degree

Job description

About the Job

Location: Mindanao

Corporate Title: Junior Officer to Manager

Work Arrangement: On-site

Our Branch Banking Group is looking for experienced professionals to join us in EastWest Mindanaostores in the role of Branch Relationship Officer.

What the role will entail

• Drive sales acquisition and customer retention efforts in line with the store's growth strategy
• Grow assigned managed accounts by deepening client relationships and improving share of wallet
• Promote and sell banking products and services to qualified clients to meet business targets
• Ensure full compliance with regulatory and internal policies through proper client identification (KYC), accurate documentation, and adherence to AML laws and BSP Circulars
• Maintain high standards in audit, risk, and customer service by delivering transparent, client-centric engagement

What we're looking for

• Bachelor's degree in Business, Marketing, or any related field
• Requires at least 3 years of proven experience in sales and marketing of deposit products within the banking industry
• Open to candidates with extensive experience in Branch Banking operations or service delivery who are seeking to transition into a front-line sales position
• Must possess strong selling and negotiation skills, with preference given to candidates maintaining an active client portfolio within the designated area
• Possesses strong communication and presentation skills, coupled with resilience and a proactive, results-oriented approach

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth