Branch Relationship Officer

EastWest Bank; Central Luzon; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary package

Career development and training

Performance-based incentives

Mentorship opportunities

Defined career progression paths

Job summary

EastWest Bank is seeking a Branch Relationship Officer to support Luzon Region stores. This on-site role focuses on retaining and growing client relationships, boosting deposits through personalized sales, cross-selling, and compliant service.

The position requires a Bachelor's in Business/Marketing and at least 3 years in sales and marketing of deposit products within banking; strong selling, negotiation, and client portfolio management; excellent communication and presentation skills.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• At least 3 years of proven sales and marketing of deposit products within banking.
• Experience in Branch Banking operations or service delivery is a plus.
• Strong selling and negotiation skills with active client portfolio preferred.
• Excellent communication and presentation skills with a proactive, results-oriented approach.

Responsibilities

• Drive sales acquisition and customer retention in line with the store's growth strategy.
• Grow assigned managed accounts by deepening client relationships and share of wallet.
• Promote and sell banking products to meet business targets.
• Ensure full compliance with regulatory and internal policies (KYC, AML) and BSP Circulars.
• Maintain high standards in audit, risk, and customer service with client-centric engagement.

Skills

Sales experience

Negotiation skills

Client relationships

Communication skills

Presentation skills

Education

Bachelor's degree in Business/Marketing or related field

Job description

Location: Luzon Region

Corporate Title: Junior Officer to Manager

Work Arrangement: On-site

Our Branch Banking Group is looking for experienced professionals to join us in EastWest stores across Luzon Region in the role of Branch Relationship Officer.

In this role, you will be responsible for retaining and enhancing client relationships, striving to boost deposits through personalized sales approach, cross‑selling initiatives, and proactive communication, while ensuring compliance and promptly addressing client needs.

What the role will entail

• Drive sales acquisition and customer retention efforts in line with the store's growth strategy
• Grow assigned managed accounts by deepening client relationships and improving share of wallet
• Promote and sell banking products and services to qualified clients to meet business targets
• Ensure full compliance with regulatory and internal policies through proper client identification (KYC), accurate documentation, and adherence to AML laws and BSP Circulars
• Maintain high standards in audit, risk, and customer service by delivering transparent, client‑centric engagement

What we're looking for

• Bachelor's degree in Business, Marketing, or any related field
• Requires at least 3 years of proven experience in sales and marketing of deposit products within the banking industry
• Open to candidates with extensive experience in Branch Banking operations or service delivery who are seeking to transition into a front‑line sales position
• Must possess strong selling and negotiation skills, with preference given to candidates maintaining an active client portfolio within the designated area
• Possesses strong communication and presentation skills, coupled with resilience and a proactive, results‑oriented approach

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance‑based incentives and recognition programs to reward high‑performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth