Branch Ambassador_Central Luzon (For Pooling)

UnionBank; Baliwag; On-site; PHP 320,000 - 520,000; Full time

Job summary

UnionBank in Central Luzon seeks a Branch Ambassador to manage branch platform operations, customer service delivery, cash management, and account servicing activities. As the branch's Customer Assistance Officer (CAO), you will supervise Junior Ambassadors, support business growth initiatives, and help maintain effective controls and service standards.

The role requires a bachelor's degree in business/finance/banking, experience in branch banking or customer service, and strong leadership and

Qualifications

• Degree in Business/Finance/Banking or related field.
• Experience in branch banking or customer service.
• Understanding of branch operations and banking products.
• Strong leadership and communication skills.
• Familiarity with AML/KYC and regulatory compliance is a plus.

Responsibilities

• Deliver excellent customer service and handle concerns and complaints.
• Drive account retention, cross-selling, and referral generation to support sales goals.
• Process and oversee account openings, maintenance, placements, and other platform transactions.
• Manage branch cash operations, vault balances, cash controls, and ATM activities.
• Ensure accuracy of transactions, documentation, reports, and branch records.
• Monitor compliance with AML/KYC, internal controls, and data privacy policies.
• Supervise, coach, and develop Junior Ambassadors to meet service and operational standards.
• Coordinate with internal units to resolve customer and operation issues promptly.
• Support branch administration, reporting, and business continuity activities.

Skills

Customer service

Leadership

Cash operations

Account servicing

AML/KYC knowledge

Education

Bachelor's degree in Business

Job description

About The Role

The Branch Ambassador is responsible for managing branch platform operations, customer service delivery, cash management, and account servicing activities. As the branch's Customer Assistance Officer (CAO), the role ensures a positive customer experience, operational efficiency, and compliance with bank policies and regulatory requirements. The Branch Ambassador also supervises Junior Ambassadors, supports business growth initiatives, and helps maintain effective branch controls and service standards.

Position Title: Branch Ambassador

Location: Central Luzon

About The Role

The Branch Ambassador is responsible for managing branch platform operations, customer service delivery, cash management, and account servicing activities. As the branch's Customer Assistance Officer (CAO), the role ensures a positive customer experience, operational efficiency, and compliance with bank policies and regulatory requirements. The Branch Ambassador also supervises Junior Ambassadors, supports business growth initiatives, and helps maintain effective branch controls and service standards.

What You'll Do

• Deliver excellent customer service and handle customer concerns, requests, and complaints.
• Drive account retention, cross-selling, and referral generation to support branch sales goals.
• Process and oversee account opening, account maintenance, placements, manager's checks, and other platform transactions.
• Manage branch cash operations, vault balances, cash controls, and ATM-related activities.
• Ensure accuracy of transactions, documentation, reports, and branch records.
• Monitor compliance with internal controls, AML/KYC requirements, and data privacy policies.
• Supervise, coach, and develop Junior Ambassadors to achieve service and operational standards.
• Coordinate with internal units to ensure timely resolution of customer and operational issues.
• Support branch administration, reporting, and business continuity activities.

What We're Looking For

• Bachelor's degree in Business, Finance, Accounting, Banking, or a related field.
• Experience in branch banking, customer service, cash operations, or account servicing.
• Good understanding of branch operations, banking products, and customer service principles.
• Strong leadership, communication, and relationship-building skills.
• Detail-oriented with strong problem-solving and organizational abilities.
• Familiarity with AML/KYC, regulatory compliance, and operational controls is an advantage.