Branch Operations Head (Passi, Iloilo)

Security Bank Corporation; Passi; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Security Bank is seeking a Branch Operations Head to supervise daily branch operations, administration, and control across branches, ensuring prompt and compliant service aligned with banking standards.

The role emphasizes safeguarding assets, staff leadership, and facilitating effective customer engagement to support sales goals. A Bachelor's degree and at least 3 years in supervisory branch operations are preferred.

Qualifications

• Minimum 3 years in branch banking operations at a supervisory level.
• Strong knowledge of banking laws, regulations, and branch management.
• Background in sales-related activities and customer service excellence.

Responsibilities

• Monitors and supervises daily branch operations across all channels.
• Screens and interviews prospective clients for onboarding per KYC guidelines.
• Supports in-branch sales, cross-selling, and customer inquiries to grow client base.
• Safeguards vault, keys, and passwords per bank policy.
• Coaches staff on regulations and procedures to drive operational knowledge.

Skills

Supervisory experience

Teamwork

People management

Communication

KYC knowledge

Education

Bachelor's degree in Business Management

Job description

The Role

As a Branch Operations Head, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BOH is responsible for the branch’s overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.

How you will contribute

• Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met
• Screens and interviews prospective clients prior to onboarding in accordance with the Bank’s KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements
• Builds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rate
• Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems
• Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge

What we’re looking for

• Graduate of any Bachelor’s Degree in Business Management, Commerce, Finance, Banking, or any related field
• Must have a minimum of 3 years of Branch Banking Operations at a supervisory level
• Must have a knowledge of general banking laws and regulations, branch management, and people management, and a background in sales-related activities
• Must have the ability to communicate effectively, elicit teamwork and commitment, and strike a balance between productivity, compliance, and profitability

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter".

Start your BetterBanking career with us today.