Branch Operations Head

Equilibrium Intertrade Corporation; Baguio; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Equilibrium Intertrade Corporation is seeking a Branch Lead to oversee daily branch operations and drive growth in alignment with organizational goals. You will liaise with the Regional Sales & Operations Manager and Head Office to enhance processes and performance.

The role requires strong leadership, operational mastery, and the ability to manage people, inventory, and customer service while meeting annual sales targets. A FMCG background and solid communication skills are essential.

Qualifications

• Bachelor's Degree in Business Management, Administration, Marketing or any related field.
• At least 3-year successful experience as Branch Lead (officer level) preferably in the FMCG Industry
• Sufficient knowledge and inclination on Sales, Marketing, Finance and People Resources; on modern management techniques and best practices
• Excellent Operational Management skills
• Above average Leadership and People Resources Management Skills
• Strong Operational Management Skills

Responsibilities

• Ensures smooth and efficient Branch operations, acts as the custodian of the Branch and liaises with the Regional Sales & Operations Manager and Head Office to enhance operational activities
• Ensures internal controls, processes and procedures
• Escalates high level client concerns and reports on operational effectiveness to middle and top management
• Manages all members of the Branch to meet and exceed the annual sales target and provides outstanding customer service
• Directs all operational aspects including distribution operations, warehousing, credible inventory, customer service, people & culture, administration and finance with the overall objectives of the Branch
• Ensures effective and efficient inventory system with the Central Warehouse
• Ensures overall customer satisfaction and loyalty; collaborates with CSR Head Office for support and further strategies
• Developing forecasts, financial objectives, manpower complement and business plans
• Provides learning, growth, effective coaching and people management for the Branch Team
• Locates areas of improvement and proposes corrective actions that meet challenges and leverage growth opportunities

Skills

Operational Management

Leadership

Customer Service

Analytical Skills

Communication Skills

Decision-Making

Problem-Solving

People Management

Education

Bachelor's Degree in Business Management, Administration, Marketing or any related field

Job description

About the role

Mainly responsible for overseeing the day to day operations of his/her respective Branch/Branches. The position is tasked to ensure that the Branch regularly meets its goals and objectives, as well as strategically growing the business in a way that meets the organizational aspirations and effectiveness.

Key responsibilities

• Ensures smooth and efficient Branch operations, acts as the custodian of the Branch and liaises with the Regional Sales & Operations Manager and Head Office to enhance operational activities
• Ensures internal controls, processes and procedures
• Escalates high level client concerns and reports on operational effectiveness to middle and top management
• Manages all members of the Branch to meet and exceed the annual sales target and provides outstanding customer service
• Directs all operational aspects including distribution operations, warehousing, credible inventory, customer service, people & culture, administration and finance with the over all objectives of the Branch
• Ensures effective and efficient inventory system with the Central Warehouse
• Ensures over all customer satisfaction and loyalty; collaborates with CSR Head Office for support and further strategies
• Developing forecasts, financial objectives, manpower complement and business plans
• Provides learning, growth, effective coaching and people management for the Branch Team
• Locates areas of improvement and proposes corrective actions that meet challenges and leverage growth opportunities

About you

• Bachelor's Degree in Business Management, Administration, Marketing or any related field
• At least 3-year successful experience as Branch Lead (officer level) preferably in the FMCG Industry
• Sufficient knowledge and inclination on Sales, Marketing, Finance and People Resources; on modern management techniques and best practices
• Excellent Operational Management skills
• Above average Leadership and People Resources Management Skills
• Strong Operational Management Skills
• Excellent Customer Service Skills
• Excellent Organizational Skills; Analytical Skills
• Creative Problem Solving; Decision-Making
• Excellent Presentation and Communication Skills

About us

At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a WINNING SPIRIT that thrives amid challenges, fully committed to the growth of the coffee industry. Our COLLABORATIVE nature allows us to engage with a diverse community—Farmers, Baristas, small business owners, and representatives from coffee chains—treating each individual with the respect and attentiveness they deserve, united by shared goals and values. Our commitment to SUSTAINABILITY makes us future-friendly, as we diligently practice environmentally responsible initiatives. Above all, we take pride in being Equilibrium, a work environment where people can shine, speak up, and bring out the best in themselves and support one another like FAMILY.