Branch Manager

DigiPlus Interactive Corp.; Murcia; On-site; PHP 420,000 - 680,000; Full time

Job summary

DigiPlus Interactive Corp. is seeking a Branch Operations Manager to oversee day‑to‑day operations, staff schedules, and resource allocation. You will develop SOPs, ensure regulatory compliance, and drive exceptional service aligned with company standards.

You will lead sales initiatives, monitor financial performance, manage budgets, and mentor staff to improve performance. Strong leadership, strategic planning, and communication skills are essential for success in this role.

Qualifications

• 5+ years in operations/branch management, with 3+ years in leadership.
• Bachelor’s degree in management, marketing or accounting.
• Excellent communication, organizational and analytical skills.
• Strong integrity and strategic thinking; budgeting and planning ability.
• Experience in hiring, training and performance management.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Manage staff schedules and allocate resources for optimal coverage.
• Develop and implement SOPs to improve performance.
• Ensure compliance with laws, regulations and company policies.
• Deliver prompt, exceptional customer service per standards.
• Resolve complaints and escalate complex cases when needed.
• Monitor customer feedback and act to improve satisfaction.
• Develop and execute sales strategy to meet targets.
• Identify new business opportunities and market trends.
• Build customer relationships to boost loyalty and retention.
• Monitor financial performance; identify profitability improvements.
• Develop and manage branch budget within limits.
• Conduct financial analysis to explain budget variances.
• Recruit, train, coach and mentor staff; conduct evaluations.
• Foster a positive, engaged, productive work environment.

Skills

Leadership

Operations management

Strategic planning

People management

Budgeting

Attention to detail

Communication

Problem solving

Organizational skills

Integrity

Education

Bachelor’s Degree in Management, Marketing, or Accounting

Tools

MS Excel

MS Word

Computer literacy

Job description

Main Duties and Responsibilities:

• Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
• Manage staff schedules and allocate resources to ensure optimal coverage and performance
• Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
• Ensure that the branch complies with all applicable laws, regulations and policies
• Ensure that customers receive prompt and exceptional service in line with the company’s standards
• Resolve customer complaints and elevate complex cases to the relevant authorities as needed
• Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
• Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch’s sales targets
• Identify new business opportunities and market trends to develop new products and services that meet customer’s needs
• Build customer relationships to increase customer loyalty and retention
• Monitor the branch’s financial performance and identify opportunities to increase profitability and control costs
• Develop and manage the branch budget, ensuring that expenditure is within budget limits
• Conduct financial analysis and reporting to identify root causes of any variances from budget
• Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
• Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
• Foster a positive work environment that encourages staff to be engaged and productive

Qualifications:

• At least 5 years of experience in the same capacity of operation or similar field, 3 years of which is in a supervisory or managerial position
• Bachelor’s Degree in Management, Marketing, or Accounting
• Attention to Details
• Proficient in written and verbal communication
• Strong Organizational skills
• Unquestionable Integrity
• Business and strategic planning skills
• Knowledge in Hiring, training, coaching & performance management skills
• Must be computer literate
• Possess strong leadership skills and personality