Branch Manager

South Asialink Finance Corporation; Dumaguete; On-site; PHP 300,000 - 540,000; Full time

Job summary

South Asialink Finance Corporation in Dumaguete seeks an experienced Branch Manager to lead daily branch operations, drive loan production, and ensure quality customer service. You will set standards, supervise staff, and coordinate with Loan Consultants, dealers and banks.

Responsibilities include planning programs, monitoring performance, conducting training, handling escalated client concerns, and representing the branch in management meetings.

Qualifications

• Leadership and people management experience in financial services.

Responsibilities

• Establishes work standards and performance measures for branch staff.
• Assigns deliverables and monitors progress of subordinates.
• Coaches and counsels staff to improve performance.
• Recommends hiring and disciplinary actions as needed.
• Delivers branch marketing activities within approved budget.
• Ensures quality customer service and handles escalated client concerns.
• Represents the branch in internal and external meetings.

Job description

• Establishes work standards, performance measures, goals and objectives
• Assigns deliverables/tasks to subordinates
• Evaluates work performance, tracks and reviews work progress of subordinates
• Provides direction and guidance
• Coaches, counsels and motivates subordinates
• Recommends personnel action/movement
• Interviews prospective employees for the department and recommends hiring
• Conducts job orientation and technical trainings
• Identifies and recommends training program/seminar for staff development
• Recommends disciplinary actions as needed in concurrence with the Immediate Superior
• Responsible for attaining the branch monthly target set by the Management
• Monitors daily production and loan releases to ensure growth of the branch
• Plans, creates and implements programs/processes for branch employees and clients
• Maintains good business partnership with Loan Consultants, dealers and banks
• Implements the business plans and programs designed by the Marketing Group
• Delivers marketing activities within the approved budget
• Conducts meetings, seminars and orientations for Loan Consultants
• Reports regularly the performance of branches to the Immediate Superior
• Ensures that quality service to customers/clients is consistently applied
• Handles clients complaints or concerns escalated by the staff
• Represents the branch during Management Committee meetings and other internal/external meetings.
• Performs other work-related functions and duties that may be assigned