Branch Manager

ECLOF Philippines Microfinance, Inc.; Cainta; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

ECLOF Philippines Microfinance, Inc. seeks an experienced Branch Manager to lead the Cainta, Rizal branch and drive growth while ensuring outstanding customer service and regulatory compliance.

You will oversee cash management, loan origination, and day-to-day operations, building strong client relationships and managing a high-performing team. The role requires 5+ years in branch management, deep knowledge of Philippine microfinance products, and solid leadership and budgeting skills.

Qualifications

• Minimum 5+ years of branch management or retail banking operations preferred.
• Proven ability to drive sales targets and business growth.
• Strong understanding of microfinance products in the Philippine context.
• Excellent leadership and people management skills.
• Solid knowledge of Philippine banking regulations, compliance and risk.
• Proficient in financial analysis, budgeting, and performance reporting.
• Excellent communication in English and Filipino; customer-focused.
• Experience with banking systems and MS Office applications.
• Bachelor’s degree in Business, Finance, Economics or related field.

Responsibilities

• Lead and manage the branch team to deliver service excellence and hit sales/financial targets.
• Oversee daily branch operations including cash management and regulatory compliance.
• Develop strategies to grow customer acquisition, retention and satisfaction.
• Manage loan origination and approvals per policies and procedures.
• Build strong relationships with clients, stakeholders, and partners.
• Monitor branch performance metrics and financial results.
• Recruit, train, and supervise branch staff for high performance.
• Ensure compliance with banking regulations and risk management.
• Identify process improvements and drive operational efficiencies.
• Manage branch budgets and control expenses.

Skills

Leadership

Customer service

Regulatory compliance

Financial analysis

Budgeting

MS Office

Banking systems

English proficiency

Filipino proficiency

Team management

Education

Bachelor's degree in Business

Finance/Economics

Tools

Microsoft Excel

Banking software

Job description

About the role

ECLOF Philippines Microfinance, Inc. is seeking an experienced and dynamic Branch Manager to lead and manage operations at our Cainta, Rizal branch. This is a full-time position offering the opportunity to drive growth, strengthen client relationships, and oversee day-to-day banking operations in the retail and branch banking sector. As Branch Manager, you will be instrumental in achieving business targets whilst maintaining the highest standards of customer service and regulatory compliance. This role is based in Cainta, Rizal.

What you’ll be doing

• Leading and managing the branch team to ensure effective service delivery and achievement of sales and financial targets

• Overseeing daily branch operations, including cash management, transaction processing, and regulatory compliance

• Developing and implementing strategies to increase customer acquisition, retention, and satisfaction within the local market

• Managing loan origination and approval processes in accordance with company policies and procedures

• Building and maintaining strong relationships with clients, community stakeholders, and key business partners

• Monitoring and reporting on branch performance metrics, financial results, and key performance indicators

• Recruiting, training, developing, and supervising branch staff to ensure a high-performing team

• Ensuring compliance with banking regulations, company policies, and risk management protocols

• Identifying opportunities for process improvement and implementing operational efficiencies

• Managing branch budgets and controlling operational expenses

What we’re looking for

• Minimum 5+ years of experience in branch management or retail banking operations

• Demonstrated track record of achieving sales targets and driving business growth

• Strong understanding of microfinance products and services, particularly in the Philippine context

• Excellent leadership and people management skills with the ability to motivate and develop team members

• Solid knowledge of banking regulations, compliance requirements, and risk management practices in the Philippines

• Proficiency in financial analysis, budgeting, and performance reporting

• Strong customer service orientation and relationship-building capabilities

• Excellent communication and interpersonal skills in English and Filipino

• Problem-solving abilities and sound decision-making skills under pressure

• Proficiency with banking systems and Microsoft Office applications

• Bachelor's degree in Business, Finance, Economics, or a related field

• Preferably, experience working with microfinance institutions or non-profit financial organisations

What we offer

ECLOF Philippines Microfinance, Inc. is committed to supporting the professional development and wellbeing of our employees. We offer competitive compensation packages commensurate with experience and qualifications. Our benefits include opportunities for continuous learning and career advancement within our growing organisation, health and wellness support, and a collaborative work environment that values integrity and social impact. We recognise the importance of work-life balance and strive to create a workplace where our team members can thrive both professionally and personally.

About us

ECLOF Philippines Microfinance, Inc. is a mission-driven microfinance institution dedicated to providing financial services to underserved communities in the Philippines. Our commitment is to empower individuals and small businesses through accessible banking solutions that promote economic development and improve livelihoods. We operate with the values of integrity, transparency, and social responsibility, aiming to make a meaningful difference in the communities we serve. As part of our continued expansion, we are building a team of passionate professionals who share our vision of inclusive finance.