Branch Customer Relations Specialist (LAGUNA)

Sumisho Motor Finance Corporation; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company in Laguna is seeking a Branch Customer Relations Specialist to manage customer inquiries and transactions. This position involves handling inbound and outbound communication related to loan services. Candidates must have a Bachelor's degree and preferably 6 months to 1 year of customer service experience.

Qualifications

• Must have a Bachelor's/College Degree.
• Preferably 6-months to 1-year experience in Customer Service.

Responsibilities

• Handle customer-related inbound and outbound communication.
• Facilitate customer engagement and inquiries.
• Participate in Customer Relations Management activities.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor's/College Degree in Business Studies/Administration/Management, Finance, or equivalent

Job description

Branch Customer Relations Specialist (LAGUNA)

Sumisho Motor Finance Corporation

Job Description

Duties and Responsibilities

• Handles all assigned customer-related inbound calls, SMS, and emails.
• This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments, and payment arrangement.
• Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer’s Sumisho loan.
• Handles customer-related document releases for closed accounts handling.
• Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
• Corresponds to dependencies such as other departments for the resolution of customer concerns.

Branch Customer Relations Specialist Function:

• Customer-Related Transactions – end to end support for customers with loan inquiries, requests, and complaints handling.
• Internal and external customer relations handling.
• Handling customer engagement on retention-related initiatives.
• Frontline handling of customers visiting the branch or Head Office.
• Facilitate and participate in Customer Relations Management related activities and functions.
• May provide reports related to CRM handling.

Candidate Qualifications

• Candidate must have a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, others, or equivalent.
• Preferably 6-months to 1-year experienced employee specialized in Customer Service or equivalent.