Branch Collections Associate (Balamban)

City Savings Bank; Balamban; On-site; PHP 167,000 - 257,000; Full time

Job summary

City Savings Bank in Cebu invites applications for a Branch Collection Associate (BCA) to oversee on-time billing and collections for the branch loans portfolio and to monitor non-performing loans. You will perform redemption, posting payments, restructuring, billings, condonation, field visits, and SMS sends, analyze accounts, and prepare timely reports, while delivering excellent customer service.

Willingness to travel within the area and possess a motorcycle license are required to support

Qualifications

• Bachelor's degree required.
• Loans/collections experience preferred.
• Valid motorcycle license and ability to travel.
• Strong communication skills in local dialect.

Responsibilities

• Monitor on-time billing and collections for branch loans.
• Track non-performing loans and take action to reduce them.
• Achieve collection and KPI targets for assigned portfolio.
• Perform activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS.
• Prepare reports and submit timely.
• Verify documents for completeness and accuracy.
• Provide excellent customer service according to standards.

Skills

Communication

Driving

Travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations