Branch Associate

TL Mabuhay Driving Lesson Academy, Inc.; Ozamiz; On-site; PHP 201,000 - 268,000; Full time

Job summary

TL Mabuhay Driving Lesson Academy, Inc. is seeking a Front Desk and Customer Service professional for a branch in the Philippines.

You will greet clients, handle inquiries, explain driving courses, process enrollments, and schedule practical lessons with instructors. You will manage classroom availability for theoretical sessions, handle daily office tasks and data entry, and maintain accurate student records including LTO documents.

Qualifications

• Bachelor's degree in Business Administration, Office Administration, or related field.
• Experience in customer service, administrative support, or retail sales.
• Proficient in MS Office and Google Workspace with fast, accurate data entry.
• Excellent command of English, Tagalog, and Bisaya/Cebuano.
• Customer-centric attitude with professional, welcoming demeanor.
• High attention to detail in data entry, scheduling, and document verification (LTO docs).
• Ability to multitask and stay organized while handling multiple tasks.
• Punctual and reliable with consistent attendance.
• Familiarity with LTO requirements (Student Permit, Non-Pro/Pro) is a plus.

Responsibilities

• Greet clients and handle walk-in and phone inquiries while explaining course offerings, pricing, and LTO requirements.
• Process student enrollments and coordinate with driving instructors to schedule practical lessons.
• Manage classroom availability for theoretical sessions.
• Handle daily office tasks and data entry efficiently.
• Maintain organized student records and ensure LTO documents are complete and filed.
• Receive enrollment payments, issue receipts, and maintain daily cash logs.
• Keep reception area clean and presentable.
• Communicate effectively with Area Manager and central office.

Skills

Customer service

Data entry

MS Office

Google Workspace

English communication

Tagalog communication

Bisaya/Cebuano

Attention to detail

Multitasking

Punctuality

Education

Bachelor's degree in Business Administration / Office Administration

Tools

MS Office

Google Workspace

Job description

About the role

This is a Front Desk & Customer Service role at a driving school branch. You will act as the first point of contact for the branch, greeting clients, answering walk-in and phone inquiries, and clearly explaining course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements.

Key responsibilities

• Greet clients, answer walk-in and phone inquiries, and clearly explain course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements




• Process student enrollments and coordinate with driving instructors to schedule practical lessons




• Manage classroom availability for theoretical sessions




• Handle daily office tasks and data entry




• Maintain highly organized student records, ensuring all LTO-required documents (e.g., PSA birth certificates, valid IDs, medical certificates) are complete and properly filed




• Receive enrollment payments, issue official receipts, and maintain accurate daily cash logs and basic financial records for the branch




• Keep the reception area clean and presentable




• Communicate effectively with the Area Manager and central office

About you

• Bachelor's degree in Business Administration, Office Administration, or any related course




• Previous experience in customer service, administrative support, or retail sales




• Proficient in basic computer applications (MS Office, Google Workspace) and fast, accurate data entry




• Excellent verbal and written communication skills in English, Tagalog, and the local dialect (Bisaya/Cebuano)




• Customer-centric attitude with ability to provide a welcoming, patient, and highly professional experience




• High attention to detail when handling data entry, scheduling, and verifying sensitive LTO documentary requirements




• Ability to multitask and stay organized while managing multiple tasks simultaneously




• Punctuality and consistent attendance




• Familiarity with current LTO driver's license requirements (Student Permit, Non-Pro/Pro) and TESDA regulations is a major plus