Branch Associate

TL Mabuhay Driving Lesson Academy, Inc.; Dumaguete; On-site; PHP 180,000 - 240,000; Full time

Job summary

TL Mabuhay Driving Lesson Academy, Inc. is seeking a Front Desk & Customer Service representative for a branch. You will greet clients, answer walk-in and phone inquiries, and clearly explain driving courses, pricing, and LTO requirements.

You will process enrollments, coordinate with instructors for practical lessons, manage classroom availability for theory sessions, and handle daily office tasks. Maintain accurate student records and prepare receipts for enrollments.

Qualifications

• Bachelor's degree in Business Administration, Office Administration, or related field.
• Experience in customer service, administrative support, or retail sales.
• Proficient in MS Office and Google Workspace with fast, accurate data entry.

Responsibilities

• Greet clients and handle inquiries; explain course offerings, pricing, and LTO requirements.
• Process enrollments and coordinate with instructors for scheduling practical lessons.
• Manage classroom availability for theoretical sessions.
• Handle daily office tasks and data entry.
• Maintain organized student records, including LTO documents (PSA birth certificates, IDs, medical certificates).
• Receive enrollments payments, issue receipts, and maintain daily cash logs.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Education

Bachelor's degree in Business Administration, Office Administration, or any related course

Tools

MS Office

Google Workspace

Job description

About the role

This is a Front Desk & Customer Service role at a driving school branch. You will act as the first point of contact for the branch, greeting clients, answering walk-in and phone inquiries, and clearly explaining course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements.

Key responsibilities

• Greet clients, answer walk-in and phone inquiries, and clearly explain course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements




• Process student enrollments and coordinate with driving instructors to schedule practical lessons




• Manage classroom availability for theoretical sessions




• Handle daily office tasks and data entry




• Maintain highly organized student records, ensuring all LTO-required documents (e.g., PSA birth certificates, valid IDs, medical certificates) are complete and properly filed




• Receive enrollment payments, issue official receipts, and maintain accurate daily cash logs and basic financial records for the branch




• Keep the reception area clean and presentable




• Communicate effectively with the Area Manager and central office

About you

• Bachelor's degree in Business Administration, Office Administration, or any related course




• Previous experience in customer service, administrative support, or retail sales




• Proficient in basic computer applications (MS Office, Google Workspace) and fast, accurate data entry




• Excellent verbal and written communication skills in English, Tagalog, and the local dialect (Bisaya/Cebuano)




• Customer-centric attitude with ability to provide a welcoming, patient, and highly professional experience




• High attention to detail when handling data entry, scheduling, and verifying sensitive LTO documentary requirements




• Ability to multitask and stay organized while managing multiple tasks simultaneously




• Punctuality and consistent attendance




• Familiarity with current LTO driver's license requirements (Student Permit, Non-Pro/Pro) and TESDA regulations is a major plus