Bpo Trainer - Uk Collections | Quezon City

Tasq Staffing Solutions; Philippines; On-site; PHP 290,000 - 469,000; Full time

Job summary

Tasq Staffing Solutions seeks a BPO Trainer to lead capability-building programs for UK collections, based 100% onsite in Quezon City. The role focuses on strategy, budgeting, and cross-functional collaboration to ensure program success.

Requirements include at least 2 years as a trainer with at least 1 year in UK/US/AUS collections, and a bachelor's degree. Night shift with no guaranteed weekends off.

Qualifications

• At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years.
• Finished a bachelor's degree (any specialization).

Responsibilities

• Strategize, implement, and manage capability building programs that adhere to organizational objectives.
• Plan and control deadlines, budgets and activities.
• Identify risks and opportunities across programs with other program managers.
• Analyze and report on program risks and progress for management and stakeholders.
• Collaborate with cross-functional teams to plan scope, deliverables, resources, budgets, and timing for initiatives.
• Manage program ROI and vendor procurement for capability-building programs.
• Deliver against established business goals and stakeholder expectations.

Skills

Trainer experience

UK/US/AUS collections knowledge

Education

Bachelor's degree

Job description

BPO Trainer - UK Collections | Quezon City

Company : Tasq Staffing Solutions

Job Type : Full Time

Quezon City, Philippines

Job Description

100% onsite

Night shift, no guaranteed weekends off

Responsibilities

• Strategize, implement, and manage capability building programs that adhere to organizational objectives
• Plan and control deadlines, budgets and activities.
• Work with other program managers to identify risks and opportunities across different programs offered by the company
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives.
• Manage program keeping optimal return-on-investment in mind
• Manage vendors and procurement processes for capability building programs.
• Manage stakeholders and be accountable for delivering against established business goals/objectives

Qualifications:

• At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years
• Required highest educational attainment: finished a bachelor's degree (any specialization)