BPO Trainer - GDS & Travel Experience

TP; Pasay; On-site; PHP 279,000 - 446,400; Full time

Job summary

TP in Metro Manila, Pasay is seeking an experienced trainer to develop and deliver engaging training for travel booking systems and customer service. You will conduct sessions for individuals and groups, assess knowledge through practical exercises, and provide ongoing coaching to ensure continuous skill development.

The role requires strong presentation, communication, and coaching abilities, with experience in curriculum design for Travel/Hospitality/OTA accounts.

Qualifications

• Mandatory: Prior experience supporting the Expedia account/program.
• At least 1-2 years of Trainer experience in a BPO environment.
• Preferably with GDS and Expedia Background.
• Experience facilitating training for Travel, Hospitality, or OTA (Online Travel Agency) accounts is highly preferred.
• Strong presentation, facilitation, coaching, and communication skills.
• Experience in curriculum development, adult learning methodologies, and performance coaching.
• Proficient in Microsoft Office and learning management systems.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Develop training materials, documentation, and resources that are clear, engaging, and tailored to different learning styles and proficiency levels.
• Conduct one-on-one and group training sessions covering travel booking systems, customer service protocols, and industry best practices.
• Assess trainee knowledge and performance through practical exercises, role-playing scenarios, and formal assessments.
• Provide ongoing coaching and support to new and existing team members to ensure continuous improvement and skill development.
• Monitor training effectiveness through feedback collection and performance metrics, making adjustments as needed.
• Maintain up-to-date knowledge of GDS platforms, travel industry trends, and customer service excellence standards.
• Collaborate with management to identify training needs and develop strategies to address performance gaps.
• Document training activities and maintain records of trainee progress and achievements.
• Support the creation of standard operating procedures and knowledge bases for team reference.

Skills

Presentation skills

Coaching

Communication

Adult learning

Performance coaching

Tools

Microsoft Office

Learning Management System (LMS)

Job description

• Develop training materials, documentation, and resources that are clear, engaging, and tailored to different learning styles and proficiency levels.
• Conduct one-on-one and group training sessions covering travel booking systems, customer service protocols, and industry best practices.
• Assess trainee knowledge and performance through practical exercises, role-playing scenarios, and formal assessments.
• Provide ongoing coaching and support to new and existing team members to ensure continuous improvement and skill development.
• Monitor training effectiveness through feedback collection and performance metrics, making adjustments as needed.
• Maintain up-to-date knowledge of GDS platforms, travel industry trends, and customer service excellence standards.
• Collaborate with management to identify training needs and develop strategies to address performance gaps.
• Document training activities and maintain records of trainee progress and achievements.
• Support the creation of standard operating procedures and knowledge bases for team reference.

Qualifications

• Mandatory: Prior experience supporting the Expedia account/program.
• At least 1-2 years of Trainer experience in a BPO environment.
• Preferably with GDS and Expedia Background.
• Experience facilitating training for Travel, Hospitality, or OTA (Online Travel Agency) accounts is highly preferred.
• Strong presentation, facilitation, coaching, and communication skills.
• Experience in curriculum development, adult learning methodologies, and performance coaching.
• Proficient in Microsoft Office and learning management systems.
• Willing to work onsite and on shifting schedules.