BPO Quality Assurance (Logistics)

Welsend Global Services Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Welsend Global Services Inc. in the Philippines is seeking a dedicated QA role to evaluate service channel sessions and score them against QA standards.

You will develop monthly quality inspection plans, provide QA reports to management and agents, and suggest improvements to enhance overall quality. This on-site position in McKinley Hill Taguig starts ASAP and follows a night shift with flexible scheduling to accommodate US time zones.

Responsibilities

• Evaluate and score service channel sessions according to QA standards.
• Provide QA reports to management and agents.
• Develop and implement monthly quality inspection plans.
• Suggest quality improvements to management.
• Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).

Job description

Role Responsibility

1. Evaluate and score service channel sessions according to QA standards.

2. Provide QA reports to management and agents.

3. Develop and implement monthly quality inspection plans.

4. Suggest quality improvements to management.

5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).

Work Arrangement

• Shifting schedule
• Full time position, Night Shift with flexible scheduling to accommodate US time zones.
• On-site, McKinley Hill Taguig
• Can Start ASAP