BPO Operations Trainer

Nityo Infotech Services Philippines Inc.; Quezon City; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. is seeking a Strategic Leadership role in Metro Manila to drive long-range plans, forecasts, and analytics across regions, verticals, and product lines.

You will partner with IT, lead regional reviews, and mentor a high-performing team. The ideal candidate holds a data analytics/finance/IT/engineering degree, an MBA is a plus, with 10 years’ experience including 5 in sales forecasting and demand planning.

Qualifications

• Bachelor's Degree in Data Analytics/Finance/IT/Math/Engineering or similar.
• MBA is preferable.
• 10 years of work experience.
• 5 years working experience in Sales Forecasting and Demand Planning.
• Advanced analytical and computer (Excel / PowerPoint) skills; Programming in Excel Macro, PBI and Visual Basic is a must.
• English fluency and good communication skills.
• Must be a good leader and team player with strategic thinking/perspective.

Responsibilities

• Support development of strategic long-range plans and budgets / short-term plans.
• Deep understanding of Segments including Regions, Verticals and Product families / mix.
• Participate in key planning meetings including Strategy Plans, Budgets, Quarterly Business reviews and monthly business review cycles.
• Assess Risk & Opportunity and help manage to optimize business and account level results.
• Provide timely and concise insight to business performance through executive dashboards and analysis.
• Lead the development of statistical and collaborative sales forecasts, using historical data, market drivers, and cross-functional input to refine models.
• Guidance on Forecasts - Provide Recommendation forecast adjustment to the sales team (regional leaders) to ensure forecast accuracy and planning analysis.
• Prepare and maintain Sales Outlook database including Risk & Opportunity analysis to pro-actively manage and shape the sales outlook.
• Lead regional sales reviews down to account and product level in line with Commercial Excellence and Key Initiatives Plans.
• Partner with IT to define Data Architecture and Reports needed to manage business efficiently.
• Implement Strategic Process Efficiency Systems and improve process efficiency & value creation.
• Implement Better Operational Metrics for Improved S&OP Processes.
• Establish Forecast Accuracy Metrics & Communication forums for Regional Teams to drive improvements.

Skills

Leadership

Strategic thinking

Team management

English fluency

Communication skills

Forecasting

Demand planning

Data analytics

Education

Bachelor's Degree in Data Analytics/Finance/IT/Math/Engineering

MBA (preferable)

Tools

Power BI

Excel

PowerPoint

Visual Basic (VBA)

Excel Macros

Job description

About the role

Strategic Leadership

• Support development of strategic long-range plans and budgets / short-term plans.

• Deep understanding of Segments including Regions, Verticals and Product families / mix

• Participate in key planning meetings including Strategy Plans, Budgets, Quarterly Business reviews and monthly business review cycles

• Assess Risk & Opportunity and help manage manage to Optimize Business and account level results.

• Provide timely and concise insight to business performance through executive dashboards and analysis

Forecasting & Analysis

• Lead the development of statistical and collaborative sales forecasts, using historical data, market drivers, and cross-functional input to refine models.

• Guidance Quality Forecasts - Provide Recommendation forecast adjustment to the sales team (regional leaders) to ensure forecast accuracy and precise planning analysis

• Prepare and maintain Sales Outlook database including Risk & Opportunity analysis to pro-actively manage and shape the sales outlook..

• Lead regional sales reviews down to account and product level in line with Commercial Excellence and Key Initiatives Plans

Database Design and Analytics for Insights and Actions

• Partner with IT to define Data Architecture and Reports needed to manage business efficiently

• Implement Strategic Process Efficiency Systems

• Improve process efficiency & value creation to all regions by implementing SIGMA to enhance analysis for business insights & reporting to stakeholders for Asia, MEA & India executives.

• Implement Better Operational Metrics for Improved S&OP Processes

• Establish Forecast Accuracy Metrics & Communication forums for Regional Teams (Asia, MEA & India) to drive Forecast Accuracy & Timeliness Improvements. Develop Leading & Lagging Indicators for both Metrics

• Implement Process & Records Management to all S&OP processes, teams and roles

People Management and Development

• Team Management and Goal setting in line with Copeland Business System standards.

• Conduct and facilitate performance evaluation discussion with respective employees to discuss job performance

• Ensure career progression for employees to strike a balance between organizational objectives and individual career by providing career paths, succession planning, and on-the-job training opportunities.

• Conduct regular coaching and mentoring for all direct reports

• Provide leadership, coaching, mentoring to develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost efficiencies.

Bachelor's Degree in Data Analytics/Finance/IT/Math/Engineering or similar.

• An MBA is preferable.

• With 10 years of work experience.

• With 5 years working experience in Sales Forecasting and Demand Planning.

• Advanced analytical and computer (Excel / PowerPoint) skills; Programming in Excel Macro, PBI and Visual Basic is a must.

• English fluency and good communication skills.

• Must be a good leader and team player with strategic thinking/perspective.