BPO Operations Manager: Automation & Excellence

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Career development programs

Competitive compensation and benefits packages

Job summary

AIPI Acquire Intelligence Philippines Inc. is seeking an experienced Operations Manager to lead complex operations in a dynamic BPO environment. The ideal candidate will have a robust track record in managing various operational metrics while ensuring client satisfaction and operational excellence.

Join a company recognized for its innovative approach and strong team culture, where you can further develop your career. We offer competitive compensation and a range of benefits aimed at supporting your professional journey in the contact center and back-office domains.

Qualifications

• Experience leading complex BPO, back-office, logistics operations.
• Demonstrated ability to drive accountability and performance.
• Expert in root cause analysis and data-driven decision-making.

Responsibilities

• Manage attendance, attrition, staffing, and productivity metrics.
• Present insights and action plans to Directors and Executive Leadership.
• Continuously identify opportunities for process optimization.

Skills

Proven Operations Manager experience

Strong analytical skills

Advanced Excel proficiency

Excellent stakeholder management

Leadership presence

Job description

AIPI Acquire Intelligence Philippines Inc. is seeking an experienced Operations Manager to lead complex operations in a dynamic BPO environment. The ideal candidate will have a robust track record in managing various operational metrics while ensuring client satisfaction and operational excellence.

Join a company recognized for its innovative approach and strong team culture, where you can further develop your career. We offer competitive compensation and a range of benefits aimed at supporting your professional journey in the contact center and back-office domains.