BPO Healthcare Team Lead (AR Collections) | Onsite | Pasig

Omega Healthcare Management Services Inc.; Pasig; Sur place; PHP 614 000 - 893 000; Plein temps

Résumé du poste

Omega Healthcare Management Services Inc. is seeking an experienced Team Leader to oversee healthcare BPO operations in Ortigas, Pasig. The role requires leading a team, coaching staff, and managing performance across billing and credentialing processes.

The candidate will handle escalations, drive service quality, and support onboarding and development of team members, including night-shift coverage. Strong experience in AR, collections, and healthcare accounts is essential.

Qualifications

• Bachelor’s degree in any field.
• At least 3 years of experience as a Team Leader in a healthcare/BPO environment.
• Strong experience in healthcare account management.
• Background in Patient Accounts, Accounts Receivable (AR), Collections, Customer Service Operations, and Dental accounts.
• Experience handling Healthcare AR and Collections processes, including claims follow-up, denial management, and payment resolution.
• Strong leadership, coaching, and stakeholder management skills.
• Willing to work night shift and be based in Ortigas, Pasig.

Responsabilités

• Monitor team performance (attendance, productivity, quality, and compliance)
• Provide performance reports and updates using tracking tools
• Deliver coaching and on-the-job training (billing, credentialing, healthcare processes)
• Handle escalations, including billing disputes, adjustments, and complex cases
• Manage customer complaints and support issue resolution
• Conduct performance reviews and provide actionable feedback
• Address attendance, behavior, and performance issues
• Ensure operational coverage, including handling calls when necessary
• Oversee daily operations: workload distribution, productivity, and quality
• Support hiring, onboarding, and development of team members
• Identify process improvements and drive operational efficiency

Connaissances

Team leadership

Coaching

Stakeholder management

People management

Performance monitoring

Formation

Bachelor’s degree (any field)

Description du poste

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partnersacross the healthcare ecosystem to deliver breakthrough resultsby reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engineleverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.

Omega Healthcare empowers organizations across provider, payer, and life sciences sectorsto navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly.Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.

Key Responsibilities:

• Monitor team performance (attendance, productivity, quality, and compliance)

• Provide performance reports and updates using tracking tools

• Deliver coaching and on-the-job training (billing, credentialing, healthcare processes)

• Handle escalations, including billing disputes, adjustments, and complex cases

• Manage customer complaints and support issue resolution

• Conduct performance reviews and provide actionable feedback

• Address attendance, behavior, and performance issues

• Ensure operational coverage, including handling calls when necessary

• Oversee daily operations: workload distribution, productivity, and quality

• Support hiring, onboarding, and development of team members

• Identify process improvements and drive operational efficiency

Qualifications:

• Bachelor’s degree in any field

• At least 3 years of experience as a Team Leader in a healthcare/BPO environment

• Strong experience in healthcare account management

• Background in Patient Accounts, Accounts Receivable (AR), Collections, Customer Service Operations, and Dental accounts

• Experience handling Healthcare AR and Collections processes, including claims follow-up, denial management, and payment resolution

• Strong leadership, coaching, and stakeholder management skills

• Willing to work night shift and be based in Ortigas, Pasig