Boomi Integration Lead: Master Platform & Incidents

Atturra Limited; Makati; On-site; PHP 3,889,368 - 5,617,977; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Career development & certifications

Employee referral program

Job summary

Atturra Limited is seeking an experienced Integration Support professional to join our Australian-based team. You will provide L2/L3 operational support for integration platforms, primarily Boomi, and lead incident triage, troubleshooting, and resolution across complex environments.

You will design, build, test, and deploy integrations and APIs, while contributing to root-cause analysis, documentation, and CI/CD release activities.

Qualifications

• 1-5 years’ experience in an integration support and/or integration development role.
• Hands‑on experience supporting and developing on Boomi AtomSphere (Atoms/Molecules, process design, connectors, APIs, and deployments).
• Experience with integration patterns including API-led, middleware, file-based, real-time, batch/bulk, event-driven, and B2B integrations.
• Knowledge of API management concepts (authentication/authorisation, throttling, versioning, policy enforcement) and exposure to API gateways.
• Experience integrating with enterprise applications (e.g., SAP, Salesforce, Oracle, MS Dynamics 365, Workday, ServiceNow, NetSuite), on‑prem and cloud.
• Understanding of IT service management practices (incident/problem/change) and working with ticketing tools (e.g., ServiceNow/Jira).
• Working knowledge of CI/CD and release management concepts for integration platforms; familiarity with Git‑based workflows.
• Knowledge of relational databases and SQL; experience with XML/JSON, REST/SOAP, and secure transport (TLS, certificates).
• Ability to produce clear technical documentation and communicate effectively with stakeholders at all levels.

Responsibilities

• Provide L2/L3 operational support for integration platforms (Primarily Boomi, however WebMethods and Azure experience would be a plus), including incident triage, troubleshooting, and resolution.
• Analyse integration failures using logs, message tracing and monitoring; coordinate recovery actions (retries/replays) and stakeholder communications.
• Perform root-cause analysis and problem management; implement permanent fixes and preventative controls to reduce recurring incidents.
• Design, build, test, and deploy integrations and APIs, following agreed patterns, security standards, and development practices.
• Support release activities, environment management, and deployment automation/CI/CD where applicable.
• Maintain accurate runbooks, support procedures, and technical documentation for different audiences.
• Contribute to continuous improvement initiatives (monitoring, alerting, standardisation, and performance tuning) to uplift service quality.
• Partner with stakeholders and vendors to manage expectations, coordinate fixes/enhancements, and deliver stable integration outcomes.

Skills

English communication

Analytical thinking

Team collaboration

Customer focus

Education

Information Technology degree

Tools

Boomi AtomSphere

WebMethods

Azure

ServiceNow/Jira

Job description

Atturra Limited is seeking an experienced Integration Support professional to join our Australian-based team. You will provide L2/L3 operational support for integration platforms, primarily Boomi, and lead incident triage, troubleshooting, and resolution across complex environments.

You will design, build, test, and deploy integrations and APIs, while contributing to root-cause analysis, documentation, and CI/CD release activities.