Boomi Support Team Lead

Atturra Limited; Makati; On-site; PHP 3,889,368 - 5,617,977; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Career development & certifications

Employee referral program

Job summary

Atturra Limited is seeking an experienced Integration Support professional to join our Australian-based team. You will provide L2/L3 operational support for integration platforms, primarily Boomi, and lead incident triage, troubleshooting, and resolution across complex environments.

You will design, build, test, and deploy integrations and APIs, while contributing to root-cause analysis, documentation, and CI/CD release activities.

Qualifications

• 1-5 years’ experience in an integration support and/or integration development role.
• Hands‑on experience supporting and developing on Boomi AtomSphere (Atoms/Molecules, process design, connectors, APIs, and deployments).
• Experience with integration patterns including API-led, middleware, file-based, real-time, batch/bulk, event-driven, and B2B integrations.
• Knowledge of API management concepts (authentication/authorisation, throttling, versioning, policy enforcement) and exposure to API gateways.
• Experience integrating with enterprise applications (e.g., SAP, Salesforce, Oracle, MS Dynamics 365, Workday, ServiceNow, NetSuite), on‑prem and cloud.
• Understanding of IT service management practices (incident/problem/change) and working with ticketing tools (e.g., ServiceNow/Jira).
• Working knowledge of CI/CD and release management concepts for integration platforms; familiarity with Git‑based workflows.
• Knowledge of relational databases and SQL; experience with XML/JSON, REST/SOAP, and secure transport (TLS, certificates).
• Ability to produce clear technical documentation and communicate effectively with stakeholders at all levels.

Responsibilities

• Provide L2/L3 operational support for integration platforms (Primarily Boomi, however WebMethods and Azure experience would be a plus), including incident triage, troubleshooting, and resolution.
• Analyse integration failures using logs, message tracing and monitoring; coordinate recovery actions (retries/replays) and stakeholder communications.
• Perform root-cause analysis and problem management; implement permanent fixes and preventative controls to reduce recurring incidents.
• Design, build, test, and deploy integrations and APIs, following agreed patterns, security standards, and development practices.
• Support release activities, environment management, and deployment automation/CI/CD where applicable.
• Maintain accurate runbooks, support procedures, and technical documentation for different audiences.
• Contribute to continuous improvement initiatives (monitoring, alerting, standardisation, and performance tuning) to uplift service quality.
• Partner with stakeholders and vendors to manage expectations, coordinate fixes/enhancements, and deliver stable integration outcomes.

Skills

English communication

Analytical thinking

Team collaboration

Customer focus

Education

Information Technology degree

Tools

Boomi AtomSphere

WebMethods

Azure

ServiceNow/Jira

Job description

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You will a part of a support team responsible for enhancing and maintaining integration platforms powering critical business processes across the Australian region. You will ensure high-quality service delivery, strong customer engagement, and continuous improvement of integration services. You will oversee incident management across the team, acting as the primary escalation point for critical issues, ensuring timely resolution, clear communication, and strong customer ownership. You will also drive root-cause analysis, reporting, and continuous service improvement initiatives.

This role will suit someone who enjoys solving complex integration problems, working in a fast-paced environment, and delivering outcomes that make a real difference for our customers and their end users.

Key Accountabilities:

• Provide L2/L3 operational support for integration platforms (Primarily Boomi, however WebMethods and Azure experience would be a plus), including incident triage, troubleshooting, and resolution.
• Analyse integration failures using logs, message tracing and monitoring; coordinate recovery actions (retries/replays) and stakeholder communications.
• Perform root-cause analysis and problem management; implement permanent fixes and preventative controls to reduce recurring incidents.
• Design, build, test, and deploy integrations and APIs, following agreed patterns, security standards, and development practices.
• Support release activities, environment management, and deployment automation/CI/CD where applicable.
• Maintain accurate runbooks, support procedures, and technical documentation for different audiences.
• Contribute to continuous improvement initiatives (monitoring, alerting, standardisation, and performance tuning) to uplift service quality. You will also contribute to commercial outcomes by identifying opportunities for service improvement, optimisation, and value-add initiatives for customers.
• Partner with stakeholders and vendors to manage expectations, coordinate fixes/enhancements, and deliver stable integration outcomes.

Working Conditions:

What will make you successful in this role?

The position necessitates a highly motivated individual who can provide strong technical, analytical and communication skills to deliver quality outcomes across both integration support and delivery.

• Strong Kubernetes, Linux experience required (Azure is plus)
• Ability to own/manage support tickets, liaise and communicate directly with customers while owning and managing support tasks
• 1-5 years’ experience in an integration support and/or integration development role.
• Hands‑on experience supporting and developing on Boomi AtomSphere (Atoms/Molecules, process design, connectors, APIs, and deployments).
• Strong troubleshooting skills across integrations: logs, message tracing, retry/replay, data mapping issues, connectivity, certificates/keys, and performance tuning.
• Experience with integration patterns including API-led, middleware, file-based, real-time, batch/bulk, event-driven, and B2B integrations.
• Knowledge of API management concepts (authentication/authorisation, throttling, versioning, policy enforcement) and exposure to API gateways.
• Experience integrating with enterprise applications (e.g., SAP, Salesforce, Oracle, MS Dynamics 365, Workday, ServiceNow, NetSuite), on‑prem and cloud.
• Understanding of IT service management practices (incident/problem/change) and working with ticketing tools (e.g., ServiceNow/Jira).
• Working knowledge of CI/CD and release management concepts for integration platforms; familiarity with Git‑based workflows.
• Knowledge of relational databases and SQL; experience with XML/JSON, REST/SOAP, and secure transport (TLS, certificates).
• Ability to produce clear technical documentation and communicate effectively with stakeholders at all levels.

Person Attributes:

• Strong English communication skills. Ability to hold both business and technical outcome conversations with both business, customer, and leadership roles
• Excellent communication skills & the ability to consult with stakeholders at all levels.
• Demonstrated ability to contribute and self-manage within a small team environment.
• Ability to build rapport within the workplace, work well within a team, excellent networking skills and the ability to perform in a fast‑paced environment.

Qualifications:

• Tertiary qualifications, preferably in Information Technology.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.

The Data & Integration business unit helps clients unlock the full potential of data by integrating systems and applications, enabling digital transformation through our comprehensive on‑premises, hybrid, and cloud integration solutions. We specialise in Boomi, Smartsheet, and OpenText.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

Why you’ll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Supporting Australia’s veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What our people say:

“We are working towards a very bright future.”

“It's a company with vision and a promising future.”