Bookings Coordinator

Jobs360; Angeles; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Attendance Bonus – up to ₱5,000 perpay

Fixed Weekends Off

Unlimited Barista Coffee

Free Parking & Shuttle

Premium Game Lounge

Social Passion Clubs

Engaging Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Shore360 is seeking a proactive Bookings Coordinator in the Philippines to support our client network by coordinating annual smoke alarm testing appointments with customers. You will make outbound calls, arrange schedules for technicians, manage bookings efficiently, and build relationships with real estate agents, property managers, and landlords while hitting targets.

Working at our Clark office, you will operate Monday to Friday, 6:00 AM to 3:00 PM, with a focus on accuracy, multitasking, and

Qualifications

• At least 2 years of Customer Service experience in a BPO setup.
• Ability to speak to customers in a friendly and professional manner.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Call customers to arrange the annual test of client products
• Negotiate a mutually convenient time for the technician to attend properties
• Create schedules for technicians to ensure their allotted time is maximized
• Meet individual and team targets including calls per day and appointments booked; build rapport with real estate agents, property managers, and landlords

Skills

Customer Service

BPO Experience

Outbound Calls

Job description

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

The Bookings Coordinator will support the teamby coordinating annual smoke alarm testing appointments with customers. The role involves making outbound calls, arranging convenient schedules for technicians, managing bookings efficiently, and building strong relationships with real estate agents, property managers, and landlords while meeting individual and team targets.

Key Responsibilities

• Call customers to arrange the annual test of client products
• Negotiate a mutually convenient time for the technician to attend properties
• Create schedules for technicians to ensure their allotted time is maximized
• Meet individual and team targets including calls per day and appointments bookedBuild rapport with real estate agents, property managers, and landlords

Key Requirements

• At least 2 years of Customer Service experience in a BPO setup
• A Successful Candidate must have
• Ability to speak to customers in a friendly and professional manner
• Ability to do multiple tasks
• Ability to work in a fast-paced environment
• Strong attention to detail

Work Set-up

• Clark Office-Based
• Monday to Friday, 6:00AM - 3:00PM

Shore Xtra Perk

• Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays