Bingo Card Custodian

LaVie; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

LaVie is seeking a diligent Bingo Card Custodian to issue, activate, and manage bingo cards, safeguarding cardholder information, and delivering timely customer support in line with company policies. You will maintain accurate records, monitor inventory, respond to inquiries, and ensure compliance with regulatory requirements.

The role requires attention to detail, confidentiality, and the ability to work shifting schedules, including weekends.

Qualifications

• Experience in customer service or records handling is preferred.
• Experience with gaming operations is a plus.
• Ability to handle confidential information with integrity.
• Strong organizational and time-management skills.

Responsibilities

• Issuing new cards to customers and activating them in accordance with established policies and procedures.
• Maintaining accurate records of all issued and activated cards.
• Managing card inventory levels and ordering cards as needed.
• Responding to customer inquiries and requests related to card accounts.
• Investigating and resolving any discrepancies or errors related to card accounts.
• Following all regulatory requirements related to card issuance and usage.
• Maintaining a high level of security and confidentiality for all cardholder information.
• Collaborating with other departments within the organization to ensure smooth and efficient card services.

Skills

Customer service

Cashiering

Records management

Attention to detail

Communication skills

Confidentiality

Tools

Microsoft Office

Job description

Job Brief The Bingo Card Custodian is responsible for issuing, activating, and managing bingo cards while maintaining accurate records, ensuring inventory availability, safeguarding cardholder information, and delivering efficient customer support in accordance with company policies and regulatory requirements. Job Responsibilities Issuing new cards to customers and activating them in accordance with established policies and procedures.

Maintaining accurate records of all issued and activated cards. Managing card inventory levels and ordering cards as needed. Responding to customer inquiries and requests related to card accounts.

Investigating and resolving any discrepancies or errors related to card accounts. Following all regulatory requirements related to card issuance and usage. Maintaining a high level of security and confidentiality for all cardholder information.

Collaborating with other departments within the organization to ensure smooth and efficient card services. Job Qualifications Previous experience in customer service, cashiering, records management, gaming operations, or a related field is preferred but not required. Strong attention to detail and accuracy in recordkeeping.

Good organizational and time management skills. Excellent communication and interpersonal skills. Ability to handle confidential information with integrity and professionalism.

Basic computer proficiency, including Microsoft Office applications. Willing to work on shifting schedules, weekends, and holidays as required.