Billing & Work-Order Team Lead - Elevate Operations

SupportNinja; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Compensation

Retirement Savings Program

Life Insurance Coverage

HMO starting day one

Free Dependent Coverage

Paid Time Off & Birthday Leave

Free Lunch Daily

Job summary

SupportNinja is seeking a dynamic Team Leader to guide a high-performing customer service team from PH Onsite at The HideOut Office. The role focuses on supervising representatives, coaching performance, and ensuring accurate billing and work order processes.

You will drive operational efficiency, mentor staff, and coordinate with vendors while using D365/Dynamics, Outlook, Avaya Cloud, and Nanonets to manage daily workflows.

Qualifications

• 3+ years in a role supporting the team the position will supervise.
• 1+ year in a leadership or supervisory role, preferably in a call center.
• Client-facing experience is preferred.
• Strong communication and interpersonal skills across all levels.

Responsibilities

• Provide effective leadership and supervision to a team of representatives and align goals with organizational objectives.
• Coach, mentor, and motivate team members to improve skills and performance.
• Monitor performance, address issues, and ensure adherence to SLAs and KPIs.
• Analyze team metrics and implement productivity improvements across workflows.
• Oversee work order review and validate billing documentation for accuracy and compliance.
• Enforce quality control by rejecting incomplete paperwork and coordinating vendor communications.
• Utilize D365/Dynamics, Outlook, Avaya Cloud, and Nanonets to run daily operations.

Skills

Team leadership

Customer service

Communication

Problem solving

Tools

D365/Dynamics

Outlook

Avaya Cloud

Nanonets

Job description

SupportNinja is seeking a dynamic Team Leader to guide a high-performing customer service team from PH Onsite at The HideOut Office. The role focuses on supervising representatives, coaching performance, and ensuring accurate billing and work order processes.

You will drive operational efficiency, mentor staff, and coordinate with vendors while using D365/Dynamics, Outlook, Avaya Cloud, and Nanonets to manage daily workflows.