Service Delivery Manager — Lead Ops Excellence (Onsite)

SupportNinja; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Government-mandated benefits

Retirement Savings Program

Life Insurance

HMO on day 1

Paid time off

Birthday leave

Bonus and incentive plans

Opportunities for training

Free lunch daily

Job summary

SupportNinja is looking for a Service Delivery Manager to oversee team operations and ensure client satisfaction. This role involves managing supervisors and frontline staff to meet operational goals, monitoring performance metrics, and implementing operational strategies.

The ideal candidate has a Bachelor's degree, at least 3 years in operations management, strong leadership skills, and a customer-focused mindset. Join us for infinite growth and discover a better way!

Qualifications

• Minimum 3 years of experience in operations management, team leadership, or similar role.
• Strong organizational, planning, and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage team operations to ensure service excellence.
• Monitor KPIs and SLAs, implementing corrective actions as needed.
• Foster a positive work environment and promote teamwork.
• Collaborate with clients to ensure satisfaction.

Skills

Operations management

Team leadership

Service delivery practices

Performance management

Client relations

Organizational skills

Verbal and written communication

Problem-solving

CRM systems

Customer-focused mindset

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

CRM systems

Job description

SupportNinja is looking for a Service Delivery Manager to oversee team operations and ensure client satisfaction. This role involves managing supervisors and frontline staff to meet operational goals, monitoring performance metrics, and implementing operational strategies.

The ideal candidate has a Bachelor's degree, at least 3 years in operations management, strong leadership skills, and a customer-focused mindset. Join us for infinite growth and discover a better way!