Billing Team Lead

Medical Solutions Business Services Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Medical Solutions Business Services Philippines is seeking a Billing Team Lead to guide a professional billing team, ensuring accurate, timely processing and KPI achievement. The role emphasizes coaching, performance management, and cross-functional collaboration to optimize billing outcomes.

The ideal candidate will have hands-on billing experience, leadership credentials, and strong communication skills, with a commitment to quality and process improvement in a fast-paced environment.

Qualifications

• 2–3 years of experience in Billing, Accounts Receivable (AR), Collections, or related function required.
• Minimum 2 years of leadership or supervisory experience.
• Hands‑on experience performing Billing/AR activities with ability to provide operational coverage.
• Experience conducting quality evaluations, audits, and accuracy checks of billing-related work preferred.

Responsibilities

• Manage, develop, and lead a team of direct reports to meet or exceed goals.
• Monitor team performance against KPIs and take action when targets are not met.
• Conduct regular coaching sessions and provide constructive feedback.
• Develop and coach team members and identify training opportunities.
• Manage performance, attendance, time-off, and HR matters within delegated authority.
• Promote an inclusive work environment aligned with company values and DEIB principles.
• Recognize and celebrate achievements through feedback and recognition.
• Monitor daily billing activities for compliance with bill-by and dispute-by requirements.
• Provide hands-on Billing activities and back-up for Billing Specialists during fluctuations or absence.
• Review outstanding billing items and prioritize to achieve timely financial outcomes.
• Serve as Billing SME and guidance on complex matters.
• Develop cross-coverage plans across all Billing functions.
• Assist with onboarding and training new Billing Specialists.
• Conduct quality evaluations and audits to ensure accuracy and compliance.
• Identify quality gaps and provide timely coaching to improve performance.
• Collaborate with QA to identify training needs.
• Review workflows and suggest process improvements to reduce errors.
• Support the team in maintaining high standards of accuracy and quality.
• Build relationships with stakeholders to support business needs.
• Act as escalation point for team and customers on billing issues.
• Respond to emails and calls in a timely, professional manner.
• Collaborate with internal teams to deliver efficient customer experiences.
• Communicate operational updates, issues, and opportunities to stakeholders.

Skills

Leadership

Team development

KPI monitoring

Coaching

Stakeholder management

Communication

Time management

Problem solving

Decision making

Confidentiality

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

The Billing Team Lead is responsible for leading and developing the Billing team while ensuring efficient, accurate, and timely execution of billing activities. This role is accountable for achieving team KPIs, maintaining quality and accuracy, managing stakeholder relationships, and supporting business objectives aligned with the company’s vision and commitments.

Responsibilities:

• Manage, develop, and lead a team of direct reports to consistently meet or exceed individual, team, and company goals.
• Monitor team performance against established KPIs and take appropriate action when targets are not met.
• Conduct regular one-on-one coaching sessions, providing clear, honest, timely, and constructive feedback.
• Develop and coach team members based on their professional development goals and identify opportunities for additional training.
• Manage performance, attendance, time-off/leave, and other HR-related matters within delegated authority.
• Promote a positive, collaborative, and inclusive work environment aligned with the company’s core values and Diversity, Equity, Inclusion and Belonging principles.
• Recognize and celebrate individual and team achievements through meaningful feedback and recognition.

Billing Operations & Subject Matter Expertise:

• Monitor daily billing activities to ensure compliance with contractual bill-by and dispute-by requirements.
• Perform hands-on Billing activities and serve as a back-up for Billing Specialists during volume fluctuations, absences, or other business needs.
• Review outstanding billing items and ensure appropriate prioritization to achieve timely and optimal financial outcomes.
• Serve as a Billing Subject Matter Expert (SME) and provide guidance and support on complex billing matters.
• Develop and maintain cross‑coverage plans to ensure appropriate coverage across all critical Billing functions.
• Assist with onboarding and training new Billing Specialists.

Quality, Accuracy & Process Improvement:

• Conduct quality evaluations and audits to ensure billing work is accurate, complete, and compliant with established processes and requirements.
• Identify quality gaps and provide timely coaching and feedback to improve team performance.
• Partner with the Quality Assurance team to identify training needs and develop appropriate training sessions.
• Review existing workflows and recommend process improvements to reduce errors, rework, and inefficiencies.
• Support the team in maintaining high standards of accuracy and quality across all billing activities.
• Build and maintain effective relationships with internal and external stakeholders to support business and customer needs.
• Serve as an escalation point for the team, customers, and stakeholders in resolving complex or sensitive billing issues.
• Respond to emails, calls, and stakeholder inquiries in a timely and professional manner.
• Collaborate with internal teams to deliver efficient and effective customer experiences.
• Communicate relevant operational updates, issues, and opportunities to stakeholders in a timely manner.

Business Support & Reporting:

• Support reporting requirements, projects, process improvements, and other initiatives related to Billing operations.
• Monitor workload and reallocate assignments as needed to maintain operational continuity and service levels.
• Support the development and implementation of efficient processes that improve team productivity and customer experience.
• Perform other duties and responsibilities as assigned.

Qualifications:

• 2–3 years of experience in Billing, Accounts Receivable (AR), Collections, or a related function required.
• Minimum 2 years of leadership or supervisory experience.
• Hands‑on experience performing Billing/AR activities, with the ability to provide operational coverage and back‑up support to Billing Specialists.
• Experience conducting quality evaluations, audits, and accuracy checks of billing‑related work preferred.
• Experience managing internal and external stakeholders and handling escalations.
• College diploma or equivalent work experience of at least 4 years.
• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong organizational and time‑management skills with the ability to effectively prioritize competing tasks.
• Strong negotiation, problem‑solving, critical thinking, and decision‑making skills.
• Excellent verbal and written communication and customer service skills.
• Ability to lead, motivate, and foster a collaborative and high‑performing team environment.
• Highly detail‑oriented with the ability to maintain accuracy while working in a fast‑paced, deadline‑driven environment.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information appropriately.
• Must meet the required SVAR – B2 and Cognitive – 50.
• Demonstrates resourcefulness, resilience, flexibility, initiative, and a strong sense of urgency.
• Willing to work onsite in Bridgetowne, Quezon City.
• Willing to work on a US time zone schedule.

EQUAL EMPLOYMENT OPPORTUNITY

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [e-mail]

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.