Billing Operations Consultant

MRI India; Manila; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

HMO coverage with dependent hire

20 annual leaves

Job summary

MRI Software is seeking an Operations Support professional in Metro Manila to handle billing, account inquiries, and related processes. You will verify applications, process bills, and coordinate with clients and vendors to ensure smooth billing operations.

The role requires at least 2 years in billing/operational support, strong English, and a service-oriented mindset. A hybrid work setup is offered with benefits including HMO and annual leaves.

Qualifications

• Minimum 2 years of experience in day-to-day operational support in billing, accounting, customer service, or credit control.
• Experience in electricity retail or utility industry is a plus.
• Strong service mindset with empathy and good time management.

Responsibilities

• Provide excellent customer service for general billing and account inquiries and resolve customer concerns.
• Verify and process applications (account opening/closing/modification).
• Process bills accurately and timely; perform billing adjustments and mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.

Skills

Interpersonal skills

Time management

Proficient in English

Multilingual (Chinese/Malay/Indian)

Education

GCE O level / Diploma / Degree

Job description

Responsibilities:Provide excellent customer service to handle general incoming billing and account inquiries and resolve customer’s concern.Verify and process applications such as account opening, closing, and modification.Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.Handle payment collection tasks and ensure smooth file transfers for payment interfaces.Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.Prepare and submit periodic or ad-hoc reports to both client and internal departments.Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.Requirements:At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.Experience in the electricity retail or utility industry would be an advantage.Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.Strong interpersonal skills with service oriented and empathetic mindset.Responsible with good time management and organisation skills to follow through customers’ issues.Proficient in English. Ability to converse in Chinese, Malay or Indian will be a benefitBenefits· Career growth opportunities in a diverse and supportive work environment.· Competitive Salary Package· Hybrid Working Arrangement (2 days WFH)· HMO coverage with free dependent upon hire· Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)· Plus additional benefitsAbout UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!