Bilingual Medical Receptionist - Spanish/English

Flatworld Philippines; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Flatworld Philippines is seeking a healthcare receptionist to serve as the frontline for patient interactions in our clinic. You will answer calls, assist with scheduling, and relay prescription requests to staff while ensuring courtesy and accuracy.

You will be the first point of contact for general inquiries, provide information on locations, insurance, providers, and office hours, and document interactions promptly in the clinic system. Smart handling of urgent concerns is required.

Qualifications

• Bilingual English/Spanish required or preferred.
• Excellent communication and interpersonal skills essential.
• Experience using CRM/eClinicalWorks or similar systems to document call details.
• Strong customer service skills and ability to handle objections professionally.
• Ability to escalate clinical or complex concerns to the appropriate staff.
• Healthcare background such as nursing or therapy is an advantage.

Responsibilities

• Answer incoming calls for the clinic in a professional and courteous manner
• Assist patients with scheduling, rescheduling, and canceling appointments
• Relay prescription refill requests to the clinical staff/providers following clinic protocols
• Serve as the first point of contact for patients by addressing general inquiries and routing clinical or complex concerns to the appropriate staff or provider
• Provide patients with basic clinic information, including: Clinic locations, Accepted insurance plans, Available providers and General office information
• Document patient interactions accurately and ensure messages are relayed promptly to the appropriate team members
• Escalate urgent or sensitive concerns appropriately to clinical staff or providers when needed

Skills

Bilingual English/Spanish

Excellent communication

CRM proficiency

Customer service

Escalation handling

Healthcare background

Tools

eClinicalWorks

CRM software

Job description

Flatworld Philippines is seeking a healthcare receptionist to serve as the frontline for patient interactions in our clinic. You will answer calls, assist with scheduling, and relay prescription requests to staff while ensuring courtesy and accuracy.

You will be the first point of contact for general inquiries, provide information on locations, insurance, providers, and office hours, and document interactions promptly in the clinic system. Smart handling of urgent concerns is required.