Bilingual QA Analyst — Healthcare RCM, Night Shift (Cebu)

Omega Healthcare Management Services Inc.; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Omega Healthcare Management Services Inc. is seeking a QA professional to conduct call quality audits, review and upload recordings, and perform sales verifications for healthcare campaigns.

The role requires strong coaching and analytical skills, with a focus on improving performance and maintaining QA standards. The ideal candidate will have 2+ years in QA, hospital billing or RCM experience, fluency in Spanish and English, and a Bachelor’s degree.

Qualifications

• At least 2 years of experience in Quality Assurance (QA).
• With Hospital Billing experience or minimum 2 years of RCM experience.
• Proficient in both Spanish and English (verbal and written communication).
• Bachelor’s Degree holder (any course).
• Experience in U.S. Healthcare auditing (calls, emails, and back-office processes).
• Proven experience in creating reports and performance dashboards.
• Advanced proficiency in Microsoft Excel and MS Office tools.

Responsibilities

• Conduct call quality audits and ensure compliance with QA standards
• Manage, review, and upload voice call recordings
• Perform sales verification based on campaign requirements
• Generate accurate quality, productivity, and performance reports
• Track and analyze individual and team performance metrics
• Provide actionable feedback and improvement recommendations through Team Leads
• Facilitate calibration sessions and implement quality action plans
• Support training, coaching, and adherence to quality standards
• Conduct side-by-side monitoring and deliver real-time feedback
• Identify root causes of performance gaps and recommend corrective actions

Skills

QA auditing

Coaching

Performance management

Multitasking

Communication

Bilingual Spanish-English

Excel proficiency

Education

Bachelor’s Degree

Tools

MS Excel

MS Office

Job description

Omega Healthcare Management Services Inc. is seeking a QA professional to conduct call quality audits, review and upload recordings, and perform sales verifications for healthcare campaigns.

The role requires strong coaching and analytical skills, with a focus on improving performance and maintaining QA standards. The ideal candidate will have 2+ years in QA, hospital billing or RCM experience, fluency in Spanish and English, and a Bachelor’s degree.