Bilingual QA Analyst, Healthcare Audits (Cebu, Night Shift)

Omega Healthcare Management Services Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Omega Healthcare Management Services Inc. seeks a QA professional to conduct call quality audits, manage recordings, and verify campaigns while generating performance reports. The role requires bilingual Spanish-English communication and experience in U.S.

healthcare auditing, with on-site work in Cebu and night shifts. Strong Excel/MS Office skills and detail orientation are essential. The ideal candidate will drive quality improvements, provide actionable feedback, and help develop dashboards

Qualifications

• At least 2 years of QA experience.
• Hospital Billing experience or minimum 3 years of RCM experience.
• Proficient in both Spanish and English (spoken and written).
• Bachelor’s Degree holder (any course).
• Experience in U.S. Healthcare auditing (calls, emails, back-office).
• Proven experience in creating reports and performance dashboards.
• Advanced proficiency in Microsoft Excel and MS Office tools.
• Amenable to work onsite in Cebu and night shift schedule.
• Detail-oriented with strong quality compliance mindset.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct call quality audits and ensure QA standards.
• Manage, review, and upload voice call recordings.
• Perform sales verification based on campaign requirements.
• Generate accurate quality, productivity, and performance reports.
• Track and analyze individual and team performance metrics.
• Provide actionable feedback and improvement recommendations through Team Leads.
• Facilitate calibration sessions and implement quality action plans.
• Support training, coaching, and adherence to quality standards.
• Conduct side-by-side monitoring and deliver real-time feedback.
• Identify root causes of performance gaps and recommend corrective actions.

Skills

QA auditing

Coaching

Performance management

Multitasking

Communication

Bilingual Spanish-English

Analytical thinking

Excel proficiency

Attention to detail

Reporting

Education

Bachelor’s Degree

Tools

Microsoft Excel

MS Office

Job description

Omega Healthcare Management Services Inc. seeks a QA professional to conduct call quality audits, manage recordings, and verify campaigns while generating performance reports. The role requires bilingual Spanish-English communication and experience in U.S.

healthcare auditing, with on-site work in Cebu and night shifts. Strong Excel/MS Office skills and detail orientation are essential. The ideal candidate will drive quality improvements, provide actionable feedback, and help develop dashboards