Bilingual Ops Supervisor - Healthcare Call Center

MED-METRIX INTERNATIONAL PH-I, INC.; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Fixed Weekends Off

Day 1 HMO with 2 dependents

Medical Cash Allowance

Rice Allowance

Clothing Allowance

Free Lunch Daily

Paid Time Off

Training and Staff Development

Employee Engagement Activities

Internal Mobility Opportunities

Job summary

Med-Metrix International PH-I, INC. is seeking an Operations Supervisor for a bilingual call center role focused on healthcare accounts. You will hire, train, and coach agents, monitor progress, and provide ongoing development and inspiration to the team.

You will oversee daily activities, manage workload distribution, monitor performance, and ensure compliance with HIPAA and PHI guidelines. Onsite work is required with US hours.

Qualifications

• Bachelor’s degree or equivalent; 2–4 years related experience.
• At least 2 years’ experience as a Supervisor in a call center with healthcare account.
• Bilingual: Spanish and English.
• Training/experience within last five years preferred.
• Knowledge of Payor/Insurance Benefits.

Responsibilities

• Organizes, directs, and monitors daily activities of customer service representatives.
• Distributes workload to customer service team; monitors and reviews performance.
• Monitors service calls for accuracy and adherence; provides feedback.
• Monitors productivity and completes employee evaluations.
• Fields questions and recommends corrective actions for complaints.
• Maintains composure during difficult calls.
• Prepares schedules and expedites workflow.
• Prepares reports and correspondence as needed.
• Compiles status and work-volume reports for management.
• Interviews, trains, motivates, and rewards staff.
• Manages disciplinary issues and escalations.
• Keeps knowledge of medical billing industry current; HIPAA compliance.
• Assists with policy implementation for billing/regulatory guidelines.
• Performs other related duties as assigned.

Skills

Leadership

Bilingual Spanish-English

Customer service

Coaching

Call center management

Analytical thinking

Problem solving

Excel

PowerPoint

Epic/GE/eClinicalWorks knowledge

Education

Bachelor’s degree or equivalent

Tools

Epic

GE Healthcare

eClinicalWorks

Excel

PowerPoint

Job description

Med-Metrix International PH-I, INC. is seeking an Operations Supervisor for a bilingual call center role focused on healthcare accounts. You will hire, train, and coach agents, monitor progress, and provide ongoing development and inspiration to the team.

You will oversee daily activities, manage workload distribution, monitor performance, and ensure compliance with HIPAA and PHI guidelines. Onsite work is required with US hours.