Bilingual French–English Tech Support Specialist

Cognizant; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Job summary

Cognizant Philippines seeks a Technical Support Expert to educate, troubleshoot, and delight customers across technical and non-technical challenges, acting as their primary advocate within the account.

The role requires fluent French (CEFR C1) and English (CEFR B2), strong communication, and a proactive approach to resolve issues, billing inquiries, and subscription tasks while collaborating with internal teams to improve the customer experience.

Qualifications

• Fluent in French (C1) and English (B2) with excellent communication.
• Customer-facing IT or SaaS support experience.
• Bachelor in CS/Engineering or related field, or equivalent.

Responsibilities

• Deliver proactive and reactive support for customers, partners and internal teams.
• Provide exceptional technical support for client products and services.
• Troubleshoot inquiries across account access, setup, billing, and workflows.
• Identify product improvements and high-impact opportunities to enhance the customer experience.
• Promote client products and services during consultative discussions.
• Manage escalated cases and ensure timely resolutions per SLAs.
• Translate and communicate with customers in their language; advocate for customer needs.
• Collaborate with internal teams to improve processes and customer satisfaction.

Skills

Bilingual French & English

Strong communication

Customer-facing experience

Cross-team collaboration

Education

Bachelor of Science in CS/Engineering or related

Job description

Cognizant Philippines seeks a Technical Support Expert to educate, troubleshoot, and delight customers across technical and non-technical challenges, acting as their primary advocate within the account.

The role requires fluent French (CEFR C1) and English (CEFR B2), strong communication, and a proactive approach to resolve issues, billing inquiries, and subscription tasks while collaborating with internal teams to improve the customer experience.