Benefits Operations Analyst I

WTW; Taguig; On-site; PHP 480,000 - 600,000; Full time

Job summary

WTW is seeking a Business Analyst 1 to support benefits administration services for global clients. You will build foundational expertise in plan design, system functionality, and operational processes while ensuring accurate data processing and timely issue resolution.

Key duties include supporting day-to-day activities, owning annual enrollment, maintaining documentation, and collaborating with global stakeholders. Strong analytical skills and attention to detail are essential.

Qualifications

• Minimum of 2 years' experience in healthcare, pension, or benefits administration.
• Experience in case management, research, and handling escalations.
• Proficiency in Microsoft Office (Excel, PowerPoint, Teams); knowledge of SQL is a plus.
• Ability to work extended hours as needed.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Effective written and verbal communication skills, with the ability to manage stakeholders professionally.

Responsibilities

• Support day-to-day benefits administration activities, including case resolution and data updates (e.g., employee, elections, dependents).
• Own annual enrollment (AE) activities: documentation updates, plan year procedure management, and vendor coordination.
• Maintain and update processing documentation, calendars, and procedures.
• Manage and monitor case volumes, trends, and process updates; communicate insights to stakeholders.
• Respond to client and internal queries in a timely and accurate manner.
• Work closely with BSA, service center teams, and global stakeholders; provide training and guidance as needed.
• Support onboarding, transitions, and knowledge transfer activities.
• Provide backup support to BSA as required.

Skills

Analytical thinking

Attention to detail

Communication skills

Multitasking

Stakeholder management

Education

Bachelor's degree preferred

Tools

SQL

Excel

PowerPoint

Teams

Job description

WTW is seeking a Business Analyst 1 to support benefits administration services for global clients. You will build foundational expertise in plan design, system functionality, and operational processes while ensuring accurate data processing and timely issue resolution.

Key duties include supporting day-to-day activities, owning annual enrollment, maintaining documentation, and collaborating with global stakeholders. Strong analytical skills and attention to detail are essential.