Benefits Operations Analyst – Data, SLA & Process Excellence

Hammerjack Pty Ltd; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

WTW is seeking a Business Analyst 1 to support benefits administration services for global clients. You will build foundational expertise in plan design, system functionality, and processes, ensuring accurate data processing and timely responses to inquiries.

Candidates with strong analytical skills, attention to detail, and collaborative mindset will thrive in this fast-paced environment. The role offers growth opportunities within a global delivery team.

Qualifications

• Minimum 2 years in healthcare, pension, or benefits administration.
• Experience in case management, research, and handling escalations.
• Strong analytical and problem-solving skills with high attention to detail.

Responsibilities

• Support day-to-day benefits administration activities, including case resolution and data updates.
• Own annual enrollment activities: documentation updates and vendor coordination.
• Maintain and update processing documentation, calendars, and procedures.
• Manage case volumes, trends, and process updates; communicate insights to stakeholders.
• Respond to client and internal queries in a timely and accurate manner.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Team collaboration

Problem-solving

Independent & collaborative work

Education

Bachelor's degree preferred

Tools

SQL

Excel

PowerPoint

Teams

Job description

WTW is seeking a Business Analyst 1 to support benefits administration services for global clients. You will build foundational expertise in plan design, system functionality, and processes, ensuring accurate data processing and timely responses to inquiries.

Candidates with strong analytical skills, attention to detail, and collaborative mindset will thrive in this fast-paced environment. The role offers growth opportunities within a global delivery team.