Bellhop

CEBU GENERAL SERVICES INC.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

CEBU GENERAL SERVICES INC. in Makati, Philippines, is seeking a Bell Attendant to welcome guests and provide courteous, professional service at the hotel lobby. You will assist with luggage handling, room orientation, and information on facilities and hours.

The role involves coordinating with Front Office, Housekeeping, Concierge, and other departments, ensuring guest requests are addressed promptly, and maintaining a clean, welcoming lobby area. A professional appearance is required.

Qualifications

• Excellent guest service and hospitality skills.
• Good communication and listening skills.
• Professionalism and proper etiquette.
• Time management and attention to detail.
• Ability to handle guest belongings with care and confidentiality.
• Problem-solving and teamwork skills.

Responsibilities

• Welcome guests upon arrival and provide friendly, courteous, and professional service.
• Assist guests with carrying, loading, unloading, and delivering luggage to and from their rooms.
• Assist guests to their assigned rooms and explain the basic features and amenities of the room.
• Provide information about hotel facilities, services, operating hours, and available amenities.
• Assist guests with transportation arrangements, taxis, and other travel-related requests.
• Deliver guest messages, packages, documents, and other requested items to the appropriate rooms or departments.
• Maintain the cleanliness, orderliness, and appearance of the hotel lobby, entrance, and luggage storage area.
• Safely handle, tag, store, and retrieve guest luggage according to hotel procedures.
• Coordinate with the Front Office, Housekeeping, Concierge, and other hotel departments to meet guest needs.
• Respond promptly to guest inquiries and requests and refer complaints or concerns to the appropriate supervisor.
• Assist departing guests with luggage and transportation arrangements when needed.
• Follow hotel safety, security, and lost-and-found procedures.
• Maintain a professional appearance, observe proper grooming standards, and comply with hotel policies.
• Perform other related duties as assigned by the Front Office Supervisor or Hotel Management.

Skills

Excellent guest service

Good communication

Professionalism

Time management

Confidentiality

Teamwork

Job description

Duties and Responsibilities

1. Welcome guests upon arrival and provide friendly, courteous, and professional service.

2. Assist guests with carrying, loading, unloading, and delivering luggage to and from their rooms.

3. Assist guests to their assigned rooms and explain the basic features and amenities of the room.

4. Provide information about hotel facilities, services, operating hours, and available amenities.

5. Assist guests with transportation arrangements, taxis, and other travel-related requests.

6. Deliver guest messages, packages, documents, and other requested items to the appropriate rooms or departments.

7. Maintain the cleanliness, orderliness, and appearance of the hotel lobby, entrance, and luggage storage area.

8. Safely handle, tag, store, and retrieve guest luggage according to hotel procedures.

9. Coordinate with the Front Office, Housekeeping, Concierge, and other hotel departments to meet guest needs.

10. Respond promptly to guest inquiries and requests and refer complaints or concerns to the appropriate supervisor.

11. Assist departing guests with luggage and transportation arrangements when needed.

12. Follow hotel safety, security, and lost-and-found procedures.

13. Maintain a professional appearance, observe proper grooming standards, and comply with hotel policies.

14. Perform other related duties as assigned by the Front Office Supervisor or Hotel Management.

Skills and Competencies

• Excellent guest service and hospitality skills.

• Good communication and listening skills.

• Professionalism and proper etiquette.

• Time management and attention to detail.

• Ability to handle guest belongings with care and confidentiality.

• Problem-solving and teamwork skills.

Performance Standards

The Bell Attendant is expected to provide prompt and courteous service, handle guest luggage safely, maintain a clean and welcoming lobby area, communicate effectively with other hotel departments, and contribute to a positive overall guest experience.