Job Description
The ideal candidate will have a strong work ethic, excellent customer service skills, and a deep appreciation for high-quality coffee. This role involves preparing and serving a variety of espresso-based beverages, teas, and other refreshments, while ensuring customer satisfaction and maintaining a clean and welcoming environment.
Responsibilities
- Coffee Preparation: Steam and texture milk to perfection.
- Grind and brew coffee using various methods (espresso machine, pour-over, French press, etc.).
- Prepare and serve teas, iced beverages, and other refreshments.
- Maintain proper coffee bean storage and grinding procedures.
- Customer Service: Greet and interact with customers in a friendly and professional manner.
- Take and accurately process customer orders.
- Provide product recommendations and answer customer questions.
- Ensure customer satisfaction and resolve any issues promptly.
- Build and maintain positive customer relationships.
- Operational Duties: Maintain a clean and organized work area, including the espresso machine, grinder, and surrounding areas.
- Restock supplies and ensure adequate inventory levels.
- Assist with opening and closing procedures as needed.
- Adhere to all food safety and sanitation guidelines.
- Participate in team meetings and training sessions.
- Assist with other tasks as assigned, such as light cleaning, stocking shelves, and assisting with customer service at the front counter.
Qualifications & Skills
- Experience: 1-2 years of experience as a Barista (preferred, but not required).
- Excellent customer service and communication skills.
- Ability to work efficiently and accurately in a fast-paced environment.
- Strong attention to detail and a commitment to quality.
- Basic knowledge of coffee brewing methods and techniques.
- Ability to work independently and as part of a team.
- Strong work ethic and a positive attitude.
- Ability to stand for extended periods.
- Ability to lift and carry moderate weights.
- Food Handler's Certificate (preferred).
Other Requirements
- Attention to Details
- Written and Verbal Communication Skills
- Communication Skills
- Customer Service Skills
- Interpersonal Skills
- Consistency
- Flexibility
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