Banking Customer Service Assistant – Client Care & Resolution
Metrobank
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Job summary
Metrobank is seeking a Customer Service Assistant in the Customer Care Team to handle basic phone and email inquiries from clients about the bank’s products and services, including online banking and trade transactions.
You will work at The Shops, BGC, Taguig (Mon–Fri, 08:30 AM – 05:30 PM) and be expected to maintain courteous, professional service, address concerns, document interactions accurately, and contribute to process improvements within the department.
Job description
Metrobank is seeking a Customer Service Assistant in the Customer Care Team to handle basic phone and email inquiries from clients about the bank’s products and services, including online banking and trade transactions.
You will work at The Shops, BGC, Taguig (Mon–Fri, 08:30 AM – 05:30 PM) and be expected to maintain courteous, professional service, address concerns, document interactions accurately, and contribute to process improvements within the department.
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