Banking Customer Experience Assistant

Metropolitan Bank & Trust Company; Taguig; Hybrid; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

Metropolitan Bank & Trust Company in Taguig is seeking a Customer Service Assistant to handle basic inquiries via phone and email about bank products and services, including online banking, cash management, deposits, and card-related concerns, as well as trade transactions. The role follows a Monday to Friday schedule at The Shops, BGC, Taguig, 08:30 AM – 05:30 PM.

Applicants will engage with internal units and branches to resolve client concerns, maintain confidentiality of corporate documents,

Aufgaben

• Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit- and card-related concerns, and trade transactions.
• Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
• Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
• Immediately escalates client issues or concerns that require a supervisor’s review and final action.
• Completes daily, weekly, and monthly assigned tasks, including offline duties outside of calls and email functions.
• Coordinates closely with internal units and branches to help resolve and investigate client concerns.
• Maintains accountability and ensures strict confidentiality in handling corporate documents and information.
• Ensures proper and accurate documentation of all client inquiries, requests, and complaints.

Jobbeschreibung

Metropolitan Bank & Trust Company in Taguig is seeking a Customer Service Assistant to handle basic inquiries via phone and email about bank products and services, including online banking, cash management, deposits, and card-related concerns, as well as trade transactions. The role follows a Monday to Friday schedule at The Shops, BGC, Taguig, 08:30 AM – 05:30 PM.

Applicants will engage with internal units and branches to resolve client concerns, maintain confidentiality of corporate documents,